VANCOUVER, Wa. — CollaborationRoom.ai announced Friday a partnership with Radius Global Solutions to
deploy its agent engagement tools across its global
network.
By using the CollaborationRoom.ai platform, Radius will enhance its engagement with its
remote contact center agents. This will
improve overall compliance and client performance as well as measure and track agent
engagement, dramatically improve the agent/supervisor relationship and assist
Radius in replicating its in-office training and quality assurance experience in
a remote or virtual setting.
“The global pandemic
created the opportunity for Radius to demonstrate its resilience as we rapidly
adapted to a work-at-home environment.
As we move forward, Radius intends to continue to leverage our work at
home capabilities to enhance and further diversify our global workforce. CollaborationRoom.AI will allow us to maximize
agent productivity, enhance our compliance and quality assurance programs, and
continue to offer best-in-class service to the global brands that we represent.”
said Steven Leckerman, Chief Operating Officer of Radius. “This
partnership illustrates our commitment and dedication to providing all of our global
employees with the best possible work experience, while continuing to provide
the highest quality of service to our client’s customers.”
CollaborationRoom.ai‘s innovative and cutting-edge agent engagement platform works for
contact centers, business process outsourcing providers, collection agencies,
and call centers of all shapes and sizes. It facilitates communication, helps
maintain quality control, and enhances compliance, all of which have become
critical functions for companies managing remote workforces during the COVID-19
pandemic.
“The commitment
demonstrated by Radius Global Solutions is a huge affirmation of the value that
our platform can provide,” said Viji Maini, the Co-Founder and Chief
Operating Officer of CollaborationRoom.ai. “We believe that our technology has the power to change how
contact centers are managed now, and in the future.”
Radius
Global Solutions is a leading provider of integrated omnichannel customer
engagement services and technology, with 4000+ employees across 14 locations.
To learn more about Radius Global
Solutions, please visit https://www.radiusgs.com.
Collaborationroom.ai is a patent-pending Agent Engagement, Agent Productivity, and Compliance tool,
built for Contact Centers that helps manage your work-from-home team as they were in
a brick-and-mortar facility.
To learn more about CollaborationRoom.ai, please visit https://www.collaborationroom.ai or contact Viji.maini@collaborationroom.ai
