Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.
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Indian Call Center Seeks New Collections Partner
11 July 2016
Empereon-Constar Launches New Call Center of Excellence In Alvin, Texas, Adds 500 Jobs
13 June 2016
China’s Non-Performing Loans Revisited
6 June 2016
Alorica to Acquire EGS to Provide Exponentially More Scalable Customer Experience Solutions on a Global Scale for the World's Leading Brands
2 June 2016
![[Image by creator from ]](/media/images/imported-post-thumbnail-23186.max-80x80_d7x90Rp.jpg){kind=small}
Call For Presentations: First Party Outsourcing Summit, October 17-19, 2016
7 April 2016
NCRI Launches ContactPoint360 to Offer First Party Collections, Customer Care, Retention, and Back Office Support
9 February 2016
Owner Resource Group Acquires GC Services
13 January 2016
KM2 Solutions receives Frost & Sullivan Customer Value Leadership Award
4 December 2015
Grand Opening of New Delta Service Center in Merrimack, NH
19 October 2015
Dun & Bradstreet Wins Summary Judgment in Putative TCPA Class Action Case
16 October 2015
Six Keys to Using Scorecards to Measure BPO and Contact Center Effectiveness
15 October 2015
insideARM Exclusive: An Interview With Richard deMayo
16 September 2015
Empereon-Constar Announces Plans To Open A Nearshore Call Center Facility In Baja
11 September 2015
Does the ARM Industry REALLY Need another Conference?
8 September 2015
NYDFS Amendments Take Effect Sept. 9, And New FAQs Released
1 September 2015
CBE Group Defeats Motion for Class Action Certification in TCPA Case
31 August 2015
LiveVox and EOS NCN Discuss Emerging Agency Practices That Leverage New Canadian Contact Center Capabilities
28 August 2015
“Human Intervention” by Strip Club is Sufficient to Defeat a TCPA Claim
24 August 2015
Correction: The 1,517 Words That Have Guided First Party Outsourcing for 13 Years
10 August 2015
The 986 Words That Have Guided First Party Outsourcing for 15 Years
29 July 2015
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