The CFPB’s Ombudsman Post-Examination Survey

[Note: This article has been updated to include additional information about the Post-Examination Survey Program]

In its recently published Annual Report to the Director, the CFPB's Ombudsman Office describes a beta program launched this year to survey companies post-CFPB examination.

Starting on page 14 of the report, the CFPB's Ombudsman, Wendy Kamenshine, lays out the process the Bureau went through in conceiving, developing, and beta-testing these post-examination surveys.