SALT LAKE CITY — Teleperformance, the world’s leading provider of outsourced CRM and contact center services, today announced a new partnership with RightNow Technologies for customer experience solutions to enrich Teleperformance’s Contact Center on Demand (CCoD) hosted contact center offering.
In September, Teleperformance launched CCoD, enabling enterprises to quickly and cost effectively scale their service operations and add sophisticated multichannel capabilities. At the heart of these hosted services is the company’s own contact center technology and management tools, a robust and highly scalable contact center platform from Genesys, plus cloud based customer experience solutions from RightNow. CCoD also offers access to Teleperformance’s high caliber agent pool.
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