“Show Me the Value,” Say Recession-Weary Consumers, According to Convergys Research

Cincinnati—The late ‘90s mantra of “Show me the money” has morphed into “Show me the value,” reflecting a new focus by consumers hungry for value in all its forms, according to Convergys’ recently completed 2010 Consumer Scorecard Research study. Recession-weary U.S. consumers want the companies with which they do business to value them, value their time, value their money, and value their preferences, say the study findings, released today by Convergys Corporation (NYSE: CVG).

“Today’s consumer expectations are clear. They expect good value for their money and timely acknowledgement and resolution of their issues by knowledgeable employees,” said Jim Boyce, President, Global Sales and Services, Convergys. “Consumers will simply take their business elsewhere when their needs are not met. At the same time, the companies that have the customer service mechanisms in place to give their customers what they want are the companies that will retain and even grow market share.”