Aspect Software recently released the newest version of its eWorkforce Management software, from the company’s PerformanceEdge Group, designed to incorporate work hour limitations and to simplify workforce and system-wide reporting.
The newest version of the software, release 7.1, meets the need in the European Union and for the small number of unionized contact centers in this country to limit hours and time of day worked by employees as outlined in work rules (in the EU) and union contracts (in the U.S.), said Brett Williams, Aspect senior manager of product management.
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