Maximizing Productivity and Effectiveness of Collectors – Part 1

Collections is a key area of any credit granting organization, and organizations often invest in processes, technology and strategy in an attempt to increase the efficiency and effectiveness of this area. Unfortunately, organizations tend to forget the most important factor in collections – the collectors who make contact with customers every day.

This series of tips explores the various aspects that have been found to be invaluable in improving the performance of the collections area by focusing on the development of collectors.