Executive Change: Convergent Hires James Hawkins as SVP, Patient Contact Center

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Convergent Revenue Cycle Management, Inc., a leading provider of healthcare revenue cycle management and patient access solutions to top hospitals across the nation, has announced that James Hawkins has joined the company as Senior Vice President, Patient Contact Center. Drawing from his more than 25 years of industry experience, Hawkins now oversees the operations of the Convergent healthcare division’s self-pay collections, customer service and PatientQuest™ patient access solutions.

“James Hawkins is a recognized leader in our industry, and he is known for crafting both the strategic vision and tactical initiatives to achieve high patient contact center performance and customer service goals,” said Derek Pickell, CEO of Convergent Revenue Cycle Management, Inc. “We are incredibly pleased that Convergent staff, our clients, and the patients we serve will all benefit from James’ addition to our team.”

Prior to joining Convergent, Hawkins was National Director of Hospital Operations with Conifer Health Solutions, where he facilitated a high rate of business expansion and increased revenue back to client hospitals’ bottom lines. He was also instrumental in increasing patient satisfaction, minimizing denials through a clean claims process, and strengthening client hospitals’ positions within the communities they serve. Hawkins’ experience also includes leading as COO for a major receivables recovery firm. A Texas resident, Hawkins is active in the community, having served in several leadership roles for the local district of the Boy Scouts of America, as well as a board member for Bea’s Kids and the Next Step shelter which assist underprivileged children and families.

“Convergent has as an exceptional track record in delivering outstanding customer service, patient satisfaction and bottom-line performance for the healthcare market,” Hawkins said. “I look forward to building on Convergent’s success and achieving even greater results for hospitals, their patients and the communities we serve.”

Convergent is one of America’s largest business process outsourcing, patient service, revenue cycle and receivables management companies. Convergent’s healthcare division offers patient-focused contact center technology and regulatory expertise to help hospitals and healthcare providers improve financial operating performance, enhance the patient experience, and improve relationships between patients and providers. In 2014, Convergent was acquired by Account Control Technology Holdings, Inc., which represents a diverse family of companies offering comprehensive business process outsourcing solutions. For more information, visit www.convergentusa.com or call 561-862-1999.

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Posted in BPO, Debt Collection, Medical Debt Collection, Medical Receivables, Revenue Cycle Management .

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