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  1. CFPB Examination Checklist: A Primer

    CFPB Examination Checklist: A Primer

    $159.00

    Our CFPB Examination Checklist Primer lays out what you'll need to have prepared for a CFPB Examination or Audit. Though currently, the CFPB is only examining Large Market Participants in the debt collection industry, most LMPs outsource some businesses to smaller agencies, making them affected participants, and likely to be audited by their business partners in a similar fashion to the CFPB. This checklist is a terrific primer to begin preparing for compliance audits of any kind.

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  2. CFPB’s Advice to the Consumer

    CFPB’s Advice to the Consumer

    $49.00

    This is the comprehensive debt collection Q&A prepared for consumers and hosted by the CFPB as of August 2013. 

    In July, the CFPB updated its online Q&A to include consumer questions about responding to debt collectors and verifying whether or not a debt collector is legitimate. The new advice can help consumers communicate effectively with debt collection companies and fight the growing problem of debt collection scams. Look for the updates in Section 3 of this report: “My Rights, and Communicating with Debt Collectors.” 

    NEW: How can I verify whether or not a debt collector is legitimate? (p. 24) 

    NEW: I’ve been contacted by a debt collector and need help responding. How do I reply? (p.25) 

    We have compiled the full list in one document and organized it by topic as a convenience. Links have been maintained so you can access future updates at any time. 

    What should you do with this information? 

    • Incorporate this excellent resource into your collector training program. 
    • Review these responses with your compliance program in mind. Do your training, operational, and on-going audit procedures address all of the relevant matters addressed in the Q&A?
    • Post some of the most relevant Q&As to your firm on your website, and/or link directly to them on the CFPB site. Offering a resource on your website that mirrors/references the CFPB itself can be a great way to show the public that you are on board with consumer protection. Perhaps even a brochure that can be mailed or emailed to your customers would be appropriate in some circumstances.
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  3. Compliance Guide: 1099-c

    Compliance Guide: 1099-c

    $129.00

    Our Compliance Guide: 1099-c provides convient clarity and guidance around when and how 1099-c forms -- forms that effectively discharge a consumer's debt -- should be filed with the Internal Revenue Service. The guide is easy to read and informative, keeping the information you need right at your fingertips!

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  4. Compliance Master Series Vol. 1

    Compliance Master Series, Vol. 1

    $529.00

    insideARM.com has compiled its Compliance Overviews into the Compliance Master Series: a low-cost, one-stop solution for learning about the most pressing compliance topics in 2014. When you purchase the Compliance Master Series, you get access to SIX Compliance Overview titles:

    • Regulation E
    • TCPA
    • UDAAP
    • FCRA
    • GLBA/Regulation P
    • PCI DSS 2014 Edition
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  5. Compliance Overview: Fair Credit Reporting Act (FCRA)

    Compliance Overview: Fair Credit Reporting Act (FCRA)

    $159.00

    PDF Download; 152 pages

    The Fair Credit Reporting Act regulates how entities – especially, in the case of this report, collection agencies – can collect, disseminate, and use consumer credit information.

     The most common way collection agencies can affect a consumer’s credit report is by reporting on the consumer’s debt history. Because collection agencies have the ability to influence a consumer’s creditworthiness, close attention must be paid to FCRA violations.

    You’ll learn:

    • Who is affected by the FCRA
    • What is permissable use?
    • The various reporting types
    • Metro 2 Formatting
    • And more!
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  6. Compliance Overview: GLBA/Regulation P

    Compliance Overview: GLBA/Regulation P

    $159.00

    We’ve compiled the latest legal thinking and real-world compliance tools into our latest Compliance Overview: GLBA/Regulation P. Learn how your company’s relationship with consumers impacts your compliance obligations – before the CFPB has to tell you. Use our model privacy notice outline to draft disclosures that may protect you from legal scrutiny. Understand what the CFPB looks for in an examination before an agent knocks on your company’s door.

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  7. Compliance Overview: PCI DSS, 2014 Edition

    Compliance Overview: Payment Card Industry Data Security Standard (PCI DSS), 2014 Edition

    $159.00

    PROBLEM: Your agency is required to show PCI DSS Compliance, and you have no idea where to start. Having a list of requirements and checklists would ensure that you're able to keep on top of certification, saving you money in the long-run.

    SOLUTION: If your agency handles consumer credit card information of any kind, you'll want to make sure you're compliant. insideARM's Compliance Guide: Payment Card Industry Data Security Standard (PCI DSS), 2014 Edition will get you there. We'll explain the flurry of acronyms, how to comply with PCI DSS and how to avoid common mistakes.

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  8. Compliance Overview: Regulation E

    Compliance Overview: Regulation E

    $159.00

    Regulation E, the set of rules enforcing the Electronic Fund Transfer Act, is one of the growing compliance concerns for debt collectors.Compliance Overview: Regulation E is the first report of its kind to provide real-world tools for the debt collection industry to comply with Regulation E.

    You’ll learn:

    • Who is affected by Regulation E
    • Best practices for compliance and disclosures
    • Top industry violations, and how to avoid them
    • Consumer liability for unauthorized transfers
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  9. Compliance Overview: TCPA

    Compliance Overview: TCPA

    $159.00

    Compliance Overview: TCPA offers a comprehensive analysis of the TCPA’s evolution in the collection industry, plus real-world tools to combat legal troubles. Learn the top 10 things your company can doright now to ensure compliance. Use sample scripts to develop legally sound and effective voicemail messages. Get the latest data on how TCPA lawsuits have increased over time, and what that means for the collection industry’s bottom line. Understand the key court cases that shape how the TCPA is interpreted for debt collectors.

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  10. Compliance Overview: UDAAP

    Compliance Overview: UDAAP

    $159.00

    Compliance Overview: UDAAP gives your collection agency actionable information about why UDAAP (Unfair, Deceptive or Abusive Acts and Practices) compliance matters and how to master it. Get the top 10 compliance tips, sourced from industry experts, to make sure your agency and vendors are keeping up with UDAAP requirements. Learn how the CFPB identifies and penalizes UDAAP violations with real-world examples. Use our comprehensive checklists to ensure your compliance management system goes above and beyond the requirements for a CFPB examination.

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  11. Cover

    FTC Debt Collection Complaints Compendium

    $99.00

    This report is the first of its kind that analyzes the FTC’s debt collection complaints data. It provides both content and context, presenting the information you need to respond to questions about debt collection complaints in easy-to-understand language. The mainstream media frequently mentions that there are over 180,000 debt collection complaints a year handled by the FTC. We explain where that number comes from, why it’s not the whole story, and why the truth isn’t as bad as the news stories want to make it seem.

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  12. inside-compliance

    insideCompliance: 2014 Subscription

    $1,000.00

    insideARM's monthly webinar series makes YOU the expert in debt collection compliance. These targeted monthly webinars give you unique access to top industry experts. Each webinar includes a live Q&A, so you get the chance to interact directly with our speakers and get personalized advice on a topic.

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  13. insideCompliance

    insideCompliance: TCPA Clarity and Questions

    $109.00

    Webinar Date: September 16 Time: 2 p.m. Eastern

    Recent TCPA litigation has raised numerous questions about how – and if – the FCC’s 2008 declaratory ruling works in the real world. 

    Learn how the courts have clarified some TCPA requirements for debt collectors in our webinar. John Rossman will highlight the top court cases agencies need to consider when addressing evolving TCPA concerns, including:

    • Nigro v. Mercantile Adjustment Bureau
    • Thomas v. Taco Bell Corp
    • Penn v. NRA Group
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  14. iO Store Image

    insideOperations Year-Long Subscription

    $1,000.00

    insideARM's new monthly webinar series makes YOU the expert in collection floor operations

    These targeted monthly webinars give you unique access to top industry experts. Each webinar includes a live Q&A, so you get the chance to interact directly with our speakers and get personalized advice on a topic.

    Learn More
  15. Operations Guide: Call Volume

    Operations Guide: Call Volume

    $159.00

    Our Operations Guide: Call Volume will offer clarity and guidance around how many times might be too many times to attempt to contact a consumer. Our experts -- John Rossman and Mike Poncin of Moss & Barnett; and Ron Cater of The Law Offices of Ron Canter, LLC -- help make sense of the conflicting and opaque regulations affecting the debt industry.

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  16. Student Loans - A Primer

    Student Loans - A Primer

    $129.00

    Student Loans – A Primer provides a snapshot of the student loan industry so that collectors can see where there is the greatest opportunity for growth in the market, and how compliance and “consumer first” thinking are mindsets that can ultimately boost ROI.

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  17. Debt Collection Compliance Handbook Cover

    The Debt Collection Compliance Handbook

    $299.00

    The Debt Collection Compliance Handbook features explanations of 30 certifications, rules, and regulations, with advice on how to comply. Learn More
  18. Time is Running Out: Statute of Limitations for Debt Collection

    Time is Running Out: Statute of Limitations for Debt Collection

    $50.00

    This handy reference guide is a great addition to your New Employee Welcome Pack, as well as a handy piece of information for your existing collectors.

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  19. To the Point: CFPB Audits - Debt Buyers

    To the Point: CFPB Audits – Debt Buyers

    $129.00

    Debt purchasers, probably more than any other type of business, are in the sights of the Consumer Financial Protection Bureau because they work in what was once the most overlooked area of accounts receivable management. That’s why we compiled the key insights and latest legal thinking from our insideCompliance series into one user-friendly report, To the Point: CFPB Audits – Debt Buyers. This report contains top CFPB concerns for debt buyers, real-world tips for building a culture of compliance and much more!

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  20. To the Point: Closeout with the CFPB

    To the Point: Closeout with the CFPB

    $129.00

    There are a lot of misconceptions when it comes to CFPB supervisory exams. That’s why we compiled the key points from our insideCompliance webinar into one user-friendly report, To the Point: Closeout with the CFPB. Learn how to successfully survive an investigation or examination and build a culture of compliance that will withstand CFPB scrutiny. Get insider tips for being your own best advocate with easy-to-use charts and checklists.

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  21. To the Point: Compliance Management Systems

    To the Point: Compliance Management Systems

    $129.00

    A compliance management system (CMS) isn’t a product; it’s a process. That’s why we compiled the key points from our webinar “Building the Foundation of a Solid CMS” into one user-friendly report that outlines the key operational functions the CFPB looks for in a CMS, and how your whole organization can work towards a larger culture of compliance.

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  22. To the Point: Debt Collection Technologies

    To the Point: Debt Collection Technologies

    $129.00

    New participants with new technology solutions are entering the marketplace all the time. That’s why we compiled the latest news, analysis and debate from our insideCompliance webinar into one user-friendly report. Learn how to evaluate compliance tracking software, and how online payment portals can enhance collection operations while still staying compliant.

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  23. To the Point: TCPA

    To the Point: TCPA

    $129.00

    The Telephone Consumer Protection Act is set to outpace the Fair Debt Collection Practices Act as the statute that causes the most confusion and lawsuits, and it wasn’t even geared at the collection industry to begin with! That’s why we’ve compiled the key points from our new insideCompliance webinars into one report, To the Point: TCPA. We reached out to some of the most trusted TCPA experts in the industry – David Kaminsky of Carlson and Messer LLP and John Rossman of Moss and Barnett – and got them to give us the most up-to-date advice, thinking, and debate on TCPA compliance.

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  24. To the Point: The Chase Consent Order

    To the Point: The Chase Consent Order

    $125.00

    The September 2013 consent order between mega-bank JP Morgan Chase and the Office of the Comptroller of the Currency createsa massive blueprint for bank oversight of their collection agencies, lawyers and debt buyers. 

    Discover how the OCC’s actions against Chase could impact all players in accounts receivable management with this special To the Point: The Chase Consent Order. We’ve compiled the key points from our September 27, 2013 webinar with Maurice & Needleman P.C. to highlight how the Chase consent order applies to debt collectors, debt attorneys, debt buyers and more.

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  25. To the Point: UDAAP

    To the Point: UDAAP

    $129.00

    UDAAP (Unfair, Deceptive or Abusive Acts or Practices) compliance raises the regulatory bar for debt collectors, especially now that the CFPB has explicitly stated that it applies to the industry. Even the best compliance management system for FDCPA is no longer enough. You must be able to prove that your practices don’t harm consumers.

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