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  1. Collection Agency Financial Benchmark Report 2014

    Collection Agency Financial Benchmark Report 2014

    $349.00

    This report, compiled in partnership with Bizminer, will help you to benchmark your financial performance against your peers and competitors.

    This report is fully updated to include data through Q2 of 2013, in addition to historical data since 2008. Information is drawn from NAICS classification code 561440 and is aggregated from 2,416 collection agencies, across eight size categories with revenues ranging from under $500,000 to $50-$100 million. The report contains 36 graphs showing how key metrics differ across agencies of different size, and over time. And new for this year: the Benchmark Report includes the P&L line item “Discretionary Owner Earnings,” which is the sum [Officers Comp] + [PreTax Net Profit] + [Amort-Deprec].

    Note:  All data is aggregated within categories listed above. There is no specifically identifiable data on any individual firm.

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  2. Operations Guide: Training

    Operations Guide: Training

    $159.00

    Our Operations Guide: Training lays out the components of a top-notch training program that will get new employees up to speed while also meeting the needs of tenured employees. From operations to compliance, our experts -- Mike Hiller of American Profit Recovery and Sheri Stringer of Account Control Technology, Inc. -- do the heavy lifting for you.

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  3. Operations Guide: Hiring

    Operations Guide: Hiring

    $159.00

    Our Operations Guide: Hiring lays out how to find, interview, hire, and keep top collector talent. Our experts -- John Burke of Sentry Credit and Wally Steele, industry professional and consultant -- do the heavy lifting for you.

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  4. inside-compliance

    insideCompliance: 2014 Subscription

    $1,000.00

    insideARM's new monthly webinar series makes YOU the expert in debt collection compliance. These targeted monthly webinars give you unique access to top industry experts. Each webinar includes a live Q&A, so you get the chance to interact directly with our speakers and get personalized advice on a topic.

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  5. iO Store Image

    insideOperations Year-Long Subscription

    $1,000.00

    insideARM's new monthly webinar series makes YOU the expert in collection floor operations

    These targeted monthly webinars give you unique access to top industry experts. Each webinar includes a live Q&A, so you get the chance to interact directly with our speakers and get personalized advice on a topic.

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  6. insidecompliance_live_webinar

    insideCompliance: Victory Tales and Lessons Learned from Successfully Resolving a CFPB Investigation

    $109.00

    Webinar Date: May 1 Time: 2 p.m. Eastern

    Learn how to successfully survive an investigation or examination and build a culture of compliance that will withstand CFPB scrutiny with our new 60-minute webinar. Anthony DiResta, a partner at Winston & Strawn LLP will talk about success strategies and lessons learned from recent victories and experiences with the CFPB.  You’ll also have the chance to ask Mr. DiResta questions during the live Q&A portion of the webinar.

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  7. insideCompliance Live Webinar

    insideCompliance: How to Survive a CFPB Audit – Debt Buyer Edition

    $109.00

    Webinar Date: June 3 Time: 2 p.m. Eastern

    Get step-by-step guidance on how to come out of a CFPB audit with your sanity and bottom line intact, with our latest insideCompliance webinar.  Learn from real-world examples about how the CFPB judges accountability, so that you can measure up.  Ron Rubin, partner at Hunton & Williams, will highlight the unique challenges faced by debt buyers during the audit process. You’ll also have the chance to ask Mr. Rubin questions during the live Q&A portion of the webinar.

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  8. To the Point: Debt Collection Technologies

    To the Point: Debt Collection Technologies

    $129.00

    New participants with new technology solutions are entering the marketplace all the time. That’s why we compiled the latest news, analysis and debate from our insideCompliance webinar into one user-friendly report. Learn how to evaluate compliance tracking software, and how online payment portals can enhance collection operations while still staying compliant.

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  9. To the Point: CFPB Rulemaking 2014

    To the Point: CFPB Rulemaking 2014

    $129.00

    The regulatory landscape is gearing up for some huge changes in 2014 and beyond. That’s why we compiled the latest news, analysis and debate from our insideCompliance webinar into one user-friendly report. Get ahead of the CFPB as it takes its next steps to collect consumer data and create new rules for debt collection. Learn More
  10. To the Point: CFPB Audits

    To the Point: CFPB Audits

    $129.00

    We’ve compiled the top questions and expert insight from our insideCompliance webinar into one user-friendly report, To the Point: CFPB Audits. Learn how the CFPB measures accountability, so you can do the same. 

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  11. To the Point: CFPB Collection Complaints

    To the Point: CFPB Collection Complaints

    $129.00

    The Consumer Financial Protection Bureau has received more than 10,000 debt collection complaints since July 2013; that’s nearly 60 consumer complaints per day! That’s why we’ve compiled the key points from our insideCompliancewebinar into one report, To the Point: CFPB Collection Complaints. Get expert insight on what the CFPB’s data means, and how they may use it against the debt collection industry in the future. Learn the top four things your company can do right now to perfect its CMS.

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  12. To the Point: UDAAP

    To the Point: UDAAP

    $129.00

    UDAAP (Unfair, Deceptive or Abusive Acts or Practices) compliance raises the regulatory bar for debt collectors, especially now that the CFPB has explicitly stated that it applies to the industry. Even the best compliance management system for FDCPA is no longer enough. You must be able to prove that your practices don’t harm consumers.

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  13. To the Point: TCPA

    To the Point: TCPA

    $129.00

    The Telephone Consumer Protection Act is set to outpace the Fair Debt Collection Practices Act as the statute that causes the most confusion and lawsuits, and it wasn’t even geared at the collection industry to begin with! That’s why we’ve compiled the key points from our new insideCompliance webinars into one report, To the Point: TCPA. We reached out to some of the most trusted TCPA experts in the industry – David Kaminsky of Carlson and Messer LLP and John Rossman of Moss and Barnett – and got them to give us the most up-to-date advice, thinking, and debate on TCPA compliance.

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  14. To the Point: The Chase Consent Order

    To the Point: The Chase Consent Order

    $125.00

    The September 2013 consent order between mega-bank JP Morgan Chase and the Office of the Comptroller of the Currency createsa massive blueprint for bank oversight of their collection agencies, lawyers and debt buyers. 

    Discover how the OCC’s actions against Chase could impact all players in accounts receivable management with this special To the Point: The Chase Consent Order. We’ve compiled the key points from our September 27, 2013 webinar with Maurice & Needleman P.C. to highlight how the Chase consent order applies to debt collectors, debt attorneys, debt buyers and more.

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  15. To the Point: Complaints and Dispute Resolution

    To the Point: Complaints and Dispute Resolution

    $129.00

    Consumer complaints are the next hot-button issue that federal regulators are looking to solve. That's why we've honed answers from our popular Ask the Attorney webinar into this finely focused report: to give you a head start on strengthening compliance and best practices.

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  16. To the Point: Voicemails and Foti

    To the Point: Voicemails and Foti

    $129.00

    You can read all about our attorneys’ answers to the industry’s most pressing compliance questions in To the Point – Voicemails and Foti. We’ve condensed the questions asked at our August Ask the Attorney Webinar into a user-friendly, five-part guide covering: Foti and Zortman voicemails, the latest news in robo-dialing and much more! 

    We’ve also included two appendixes with the full text of key court cases and regulations cited by our attorneys during the webinar.

    Hot topics in consideration from this webinar included: voicemail confusion for debt collectors (Which is safer, Foti or Zortman?), state specifics for collection (Why is it so tough to leave a voicemail in New York City?) and more.

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  17. To the Point: Collection Call Compliance

    To the Point: Collection Call Compliance

    $129.00

    • What are some of the big dos and don’ts?
    • How often should you scrub?
    • How should one handle out-of-statute and bankruptcy notices?

    PDF Download, 79 pages.

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  18. To the Point: Written and Verbal Communication

    To the Point: Written and Verbal Communication

    $129.00

    From the popular Ask the Attorney webinar series produced by us here at insideARM.com, we've culled the pressing questions and the expert answers into mini-briefs, perfect for when you only need the latest legal thinking on a specific topic.

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  19. To the Point: Telephony and Voicemail Messages

    To the Point: Telephony and Voicemail Messages

    $129.00

    From the popular Ask the Attorney webinar series produced by us here at insideARM.com, we've culled the pressing questions and the expert answers into mini-briefs, perfect for when you only need the latest legal thinking on a specific topic.

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  20. Compliance Overview: GLBA/Regulation P

    Compliance Overview: GLBA/Regulation P

    $159.00

    We’ve compiled the latest legal thinking and real-world compliance tools into our latest Compliance Overview: GLBA/Regulation P. Learn how your company’s relationship with consumers impacts your compliance obligations – before the CFPB has to tell you. Use our model privacy notice outline to draft disclosures that may protect you from legal scrutiny. Understand what the CFPB looks for in an examination before an agent knocks on your company’s door.

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  21. Compliance Overview: UDAAP

    Compliance Overview: UDAAP

    $159.00

    Compliance Overview: UDAAP gives your collection agency actionable information about why UDAAP (Unfair, Deceptive or Abusive Acts and Practices) compliance matters and how to master it. Get the top 10 compliance tips, sourced from industry experts, to make sure your agency and vendors are keeping up with UDAAP requirements. Learn how the CFPB identifies and penalizes UDAAP violations with real-world examples. Use our comprehensive checklists to ensure your compliance management system goes above and beyond the requirements for a CFPB examination.

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  22. Compliance Overview: Fair Credit Reporting Act (FCRA)

    Compliance Overview: Fair Credit Reporting Act (FCRA)

    $159.00

    PDF Download; 152 pages

    The Fair Credit Reporting Act regulates how entities – especially, in the case of this report, collection agencies – can collect, disseminate, and use consumer credit information.

     The most common way collection agencies can affect a consumer’s credit report is by reporting on the consumer’s debt history. Because collection agencies have the ability to influence a consumer’s creditworthiness, close attention must be paid to FCRA violations.

    You’ll learn:

    • Who is affected by the FCRA
    • What is permissable use?
    • The various reporting types
    • Metro 2 Formatting
    • And more!
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  23. Compliance Overview: TCPA

    Compliance Overview: TCPA

    $159.00

    Compliance Overview: TCPA offers a comprehensive analysis of the TCPA’s evolution in the collection industry, plus real-world tools to combat legal troubles. Learn the top 10 things your company can doright now to ensure compliance. Use sample scripts to develop legally sound and effective voicemail messages. Get the latest data on how TCPA lawsuits have increased over time, and what that means for the collection industry’s bottom line. Understand the key court cases that shape how the TCPA is interpreted for debt collectors.

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  24. Compliance Overview: Regulation E

    Compliance Overview: Regulation E

    $159.00

    Regulation E, the set of rules enforcing the Electronic Fund Transfer Act, is one of the growing compliance concerns for debt collectors.Compliance Overview: Regulation E is the first report of its kind to provide real-world tools for the debt collection industry to comply with Regulation E.

    You’ll learn:

    • Who is affected by Regulation E
    • Best practices for compliance and disclosures
    • Top industry violations, and how to avoid them
    • Consumer liability for unauthorized transfers
    Learn More
  25. Best Places to Work Report

    Best Places to Work in Collections: Survey Trends From 2008-2013

    $299.00

    Full report now available, with a new appendix!

    What’s the one thing that gets you out of bed to go to work every day? Odds are, it’s not just one thing. That’s why our new report – Best Places to Work in Collections: Survey Trends from 2008-2013– examines all the factors that make a collection agency great for employees and employers. Learn how the best companies in the debt collection industry distinguish themselves from everyone else as employee-friendly. Use the data to ensure your company’s policies, practices, philosophy, systems and demographics are on track for excellence in 2014 and beyond.

    Learn More

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