The CFPB is looking to make sure you have a reasonable and realistic compliance management system.
More importantly, however: the CFPB wants to make sure that your agency is actively auditing yourself with regards to your CMS. Has your CMS been green-lighted by your Board of Directors? Have you adopted policies to ensure compliance with your CMS?Learn More
The Compliance Professional Forum is excited to present a tool developed based on requests from our members. Now available for download is our State Law Grid.
This Grid will give you the basics on those states which have laws specific to a number of collection activities and a "heads up" to gather information about those laws. It was designed to tell you if there is a requirement in the state to show where you should engage counsel to marshal your efforts to be certain you are in compliance with the wide expanse of state laws.
This Grid will enhance your compliance efforts and help you target those efforts at the State level.Learn More
Developed using the insight and expertise of industry experts, this To the Point report delves deep into the importance of and best practices in Vendor Management.
This report doesn't just walk through what agencies should and should not be doing, going forward -- it contains the full Q&A from the webinar, too.
To the Point: Vendor Management gives your agency insight and a road map of best practices.Learn More
Developed using the insight and expertise of industry attorneys, this To the Point report delves deep in the FCC's TCPA Consent Order language.
This report doesn't just walk through what agencies should and should not be doing, going forward -- it contains the full Q&A from insideARM's subsequent webinar devoted entirely to industry questions.
To the Point: The FCC's TCPA Consent Order gives your agency insight and a road map of best practices.Learn More
This Operations Guide on account documentation comes complete with a link to the full video recording of the webinar -- great for use for all-staff trainings and quarterly in-services -- as well as a Certificate of Completion and the full transcript of the webinar. This is a great resource for tracking training, allowing regulators and clients to see your agency's commitment to continuing compliance and education!Learn More
Currently, only Large Market Participants are under the purview of CFPB examinations. However, any agency that works for one of the LMPs as an outsourced associate can expect to be affected by a CFPB examination. This To the Point document walks you through what you can expect to encounter during one of these examinations.
Our To the Point reports get you into the issue, give you the take-aways, and gets you out. These reports are created and compiled from our popular insideCompliance and insideOperations webinars.
This report on the SCRA includes:
1) Full walk-through of the law
2) A download link to the webinar, for rebroadcasting on your own computer
3) The full transcript of the webinar
4) The complete PowerPointLearn More
Our Lifecycle Checkslist allows an agency to review an account from every angle -- from initial placement to return -- much like the CFPB or other regulator would conduct. This downloadable Excel spreadsheet is the perfect tool for conducting internal gap assessments and examination preparations.Learn More
$189.00This is the resource to have on hand for questions regarding collection call compliance. Thoroughly updated and vetted for 2015 by the Editorial Review Board of the Compliance Professionals Forum, this To the Point from insideARM.com's Ask the Attorney webinar covers:
- What are some of the big dos and don’ts when calling consumers? What is the industry– particularly first-party collectors and lenders – doing to combat the challenges of contacting consumers on their cell phones?
- How often should you scrub your cell phone list to ensure that the cell phone number is still registered to that consumer before auto-dialing?
- What to do when the phone area code indicates a different time zone than the physical address?
- How does the CFPB register and recognize first-party collectors? Is this going to change?
- What are some best practices and sample language for out-of-statute and bankruptcy notices?
We enlisted the help of three industry experts to develop our Operations Guide: Consumer Disputes. It provides your agency with insight into best practices for handling this tricky FDCPA issue.
This Operations Guide comes complete with a link to the full video recording of the webinar -- great for use for all-staff trainings and quarterly in-services -- as well as a Certificate of Completion. This is a great resource for tracking training, allowing regulators and clients to see your agency's commitment to continuing compliance and education!Learn More
DATE: 15 OCTOBER 2015 | TIME: 2.00 p.m. Eastern
This webinar is only open to creditors, collection agencies, debt buyers, and collection attorneys.
This 75-minute webinar will you thinking about how best to use your current technology in the smartest way possible -- and where to focus your technology budget in the new year.
Webinar participants will receive:
- One seat at the webinar (Compliance Professional Forum members will get the appropriate discount)
- A complimentary copy of the PowerPoint
- A copy of the recorded webinar (comes as an online video, perfect for use during trainings and in-service)
- A complete transcript of the webinar
The Compliance Professionals Forum's bi-monthly webinar series makes YOU the expert in debt collection compliance.
By purchasing this bundle you get access to all six of the 2015 insideCompliance webinars, and will receive the video recording after each webinar is complete. These targeted sessions give you unique access to top industry experts, and the chance to interact directly with our speakers and get personalized advice on the compliance topics. Purchasing a year-long pass is a great way to save money while not scrimping at all on expertise!Learn More
insideARM's bi-monthly webinar series makes YOU the expert in collection floor operations.
By purchasing this bundle you get access to all six of the 2015 insideOperations webinars, and will receive the video recording after each webinar is complete. These targeted sessions give you unique access to top industry experts, and a chance to interact directly with our speakers and get personalized advice on the operations topics. Purchasing a year-long pass is a great way to save money while not scrimping at all on expertise!Learn More
An annual subsription to insideARM.com's Research Library gets you our entire back-catalog of comprehensive and info-rich reports, guides, checklists, and transcripts -- for a single price. Plus, you'll receive new products before they go up for sale in our store. This includes:
- To the Points -- Study guides that include links to video recordings of our compliance-related webinars, plus certificates of completion for trainers.
- Operation Guides -- Study guides that include links to video recordings of our operations-related webinars, plus certificates of completion for trainers.
- Compliance Overviews (1099-c, Reg P, PCI DSS, UDAAP, FCRA, TCPA, Reg E)
- A webinar-only seat at any paid webinar during your subscription
Live events, Peer Group memberships, as well as Ontario Systems's Policies & Procedures, are not eligible in this offer. Other restrictions may apply.Learn More
insideARM.com has compiled its Compliance Overviews into the Compliance Master Series: a low-cost, one-stop solution for learning about the most pressing compliance topics in 2014. When you purchase the Compliance Master Series, you get access to SIX Compliance Overview titles:
- Regulation E
- GLBA/Regulation P
- PCI DSS 2014 Edition
PROBLEM: Your agency is required to show PCI DSS Compliance, and you have no idea where to start. Having a list of requirements and checklists would ensure that you're able to keep on top of certification, saving you money in the long-run.
SOLUTION: If your agency handles consumer credit card information of any kind, you'll want to make sure you're compliant. insideARM's Compliance Guide: Payment Card Industry Data Security Standard (PCI DSS), 2014 Edition will get you there. We'll explain the flurry of acronyms, how to comply with PCI DSS and how to avoid common mistakes.Learn More
The Compliance Professionals Forum is offering Compliance Overview: UDAAP -- completely revised for 2015. It gives your collection agency functional information about why UDAAP compliance matters and how to master it. Get the top 10 compliance tips, sourced from industry experts, to make sure your agency and vendors are keeping up with UDAAP requirements. Learn how the CFPB identifies and penalizes UDAAP violations with real-world examples. Use our comprehensive checklists to ensure your compliance management system goes above and beyond the requirements for a CFPB examination.
PDF Download; 152 pages
The Fair Credit Reporting Act regulates how entities – especially, in the case of this report, collection agencies – can collect, disseminate, and use consumer credit information.
The most common way collection agencies can affect a consumer’s credit report is by reporting on the consumer’s debt history. Because collection agencies have the ability to influence a consumer’s creditworthiness, close attention must be paid to FCRA violations.
- Who is affected by the FCRA
- What is permissable use?
- The various reporting types
- Metro 2 Formatting
- And more!
We’ve compiled the latest legal thinking and real-world compliance tools into our latest Compliance Overview: GLBA/Regulation P. Learn how your company’s relationship with consumers impacts your compliance obligations – before the CFPB has to tell you. Use our model privacy notice outline to draft disclosures that may protect you from legal scrutiny. Understand what the CFPB looks for in an examination before an agent knocks on your company’s door.Learn More
Regulation E, the set of rules enforcing the Electronic Fund Transfer Act, is one of the growing compliance concerns for debt collectors.Compliance Overview: Regulation E is the first report of its kind to provide real-world tools for the debt collection industry to comply with Regulation E.
- Who is affected by Regulation E
- Best practices for compliance and disclosures
- Top industry violations, and how to avoid them
- Consumer liability for unauthorized transfers
The Compliance Professionals Forum's insideCompliance webinar series turned to legal and industry experts to answer your burning questions around call baiting. We gathered these insights into To the Point: Call Baiting, a handy and insightful report that will keep you ahead of the competition.
Includes the full video of the webinar, the slide deck, and the transcript as well!Learn More
Our Compliance Guide: 1099-c provides convient clarity and guidance around when and how 1099-c forms -- forms that effectively discharge a consumer's debt -- should be filed with the Internal Revenue Service. The guide is easy to read and informative, keeping the information you need right at your fingertips!Learn More
From the popular Ask the Attorney webinar series produced by us here at insideARM.com, we've culled the pressing questions and the expert answers into mini-briefs, perfect for when you only need the latest legal thinking on a specific topic. We'll get you up to speed on the following:
- What is the impact of the recent Meyer v. PRA appeal as it relates to manual dialing of cell numbers?
- Should first-party collections' departments also have measurements for abandoned call rates?
- Are there any new changes for auto dialers and cell phones?
- Can a message for a consumer be left with a live third party?
- When should the mini-Miranda be used? Should it be used on a dialer call? And if it’s used on the dialer call, how is that not third-party disclosure?
- Can you leave a message on an attorney’s voicemail?
Consumer complaints are the next hot-button issue that federal regulators are looking to solve. That's why we've honed answers from our popular Ask the Attorney webinar into this finely focused report: to give you a head start on strengthening compliance and best practices.Learn More
Get the latest in-depth data about complaint and courtroom trends for 2014 in To the Point: Lawsuit and Complaint Data. Learn how to identify “repeat offenders,” or consumers and attorneys known for filing multiple lawsuits against collection agencies. Build a holistic compliance management system that can adapt to new legal realities without losing sight of compliance fundamentals.
Includes full video of the insideCompliance webinar, too!Learn More