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  1. ARM-U: Training and Networking Seminar in Washington D.C.

    ARM-U: Training and Networking Seminar in Washington D.C.

    $1,000.00

    ARM-U Tuesday, October 14, 2014 - Wednesday, October 15,2014

    FHI 360 Conference Center

    202-884-8279

    1825 Connecticut Ave. NW, 8th Floor Washington, District of Columbia 20009 United States

     

    ARM-U will feature educational presentations, panel discussions and networking opportunities with industry experts, peers and vendors. Because of the importance of their role cohesion, this exclusive event will bring together senior compliance and operations officers, collection attorneys and HR/training experts, and allow them to learn from each other, discuss pitfalls and identify areas of improvement. Also, because there will be no exhibit hall, ARM-U is a unique opportunity to have a conversation – not a sales pitch – with industry vendors about your compliance and operational needs.

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  2. Compliance Master Series Vol. 1

    Compliance Master Series, Vol. 1

    $529.00

    insideARM.com has compiled its Compliance Overviews into the Compliance Master Series: a low-cost, one-stop solution for learning about the most pressing compliance topics in 2014. When you purchase the Compliance Master Series, you get access to SIX Compliance Overview titles:

    • Regulation E
    • TCPA
    • UDAAP
    • FCRA
    • GLBA/Regulation P
    • PCI DSS 2014 Edition
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  3. Student Loans - A Primer

    Student Loans - A Primer

    $129.00

    Student Loans – A Primer provides a snapshot of the student loan industry so that collectors can see where there is the greatest opportunity for growth in the market, and how compliance and “consumer first” thinking are mindsets that can ultimately boost ROI.

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  4. What Now?: Missing the Miranda Disclosure

    What Now?: Missing the Miranda Disclosure

    $159.00

    Our What Now? Missing the Miranda Disclosure report is designed to help you prepare and strategize for the inevitable. If you’re the owner, Chief Executive Officer, Chief Operations Officer, Compliance Officer, or Trainer, know this: some of your collectors are going to forget to give the Miranda Disclosure.

    Our guide gives you best practices for your Policies & Procedures manual for how to give the initial Miranda Disclosure, how to recognize patterns of lapses, and strategies on how to train and -- if necessary -- discipline those who continually miss the mark.

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  5. To the Point: Lawsuit and Complaint Data

    To the Point: Lawsuit and Complaint Data

    $129.00

    Get the latest in-depth data about complaint and courtroom trends for 2014 in To the Point: Lawsuit and Complaint Data. Learn how to identify “repeat offenders,” or consumers and attorneys known for filing multiple lawsuits against collection agencies. Build a holistic compliance management system that can adapt to new legal realities without losing sight of compliance fundamentals.

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  6. insideCompliance

    insideCompliance: TCPA Clarity and Questions

    $109.00

    Webinar Date: September 16 Time: 2 p.m. Eastern

    Recent TCPA litigation has raised numerous questions about how – and if – the FCC’s 2008 declaratory ruling works in the real world. 

    Learn how the courts have clarified some TCPA requirements for debt collectors in our webinar. John Rossman will highlight the top court cases agencies need to consider when addressing evolving TCPA concerns, including:

    • Nigro v. Mercantile Adjustment Bureau
    • Thomas v. Taco Bell Corp
    • Penn v. NRA Group
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  7. insideOperations Webinar: Collection Letters

    insideOperations Webinar: Collection Letters

    $109.00

    24 September 2014 @ 2pm Eastern

    Looking to hear from others in the industry regarding Industry Best Practices? You'll want to sign up for insideARM.com's insideOperations webinars.

    In August, we're focusing on Collection LettersThis webinar will offer best practices and common mistakes in written communications with consumers.

    insideARM.com, along with the participation of several operations experts in the collection industry, is proud to present insideOperations. It's an easy, low-key way to get top-notch information that helps your business NOW.

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  8. inside-compliance

    insideCompliance: 2014 Subscription

    $1,000.00

    insideARM's monthly webinar series makes YOU the expert in debt collection compliance. These targeted monthly webinars give you unique access to top industry experts. Each webinar includes a live Q&A, so you get the chance to interact directly with our speakers and get personalized advice on a topic.

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  9. iO Store Image

    insideOperations Year-Long Subscription

    $1,000.00

    insideARM's new monthly webinar series makes YOU the expert in collection floor operations

    These targeted monthly webinars give you unique access to top industry experts. Each webinar includes a live Q&A, so you get the chance to interact directly with our speakers and get personalized advice on a topic.

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  10. Operations Guide: Call Recording

    Operations Guide: Call Recording

    $159.00

    Our Operations Guide: Call Recording presents the case -- and best practices -- around both recording all calls with consumers, and, in some cases, not recording your calls with consumers. Our experts -- Paul Maggioli of Castel; and Anita Tolani of Weinberg, Jacobs & Tolani, LLP -- help make sense of the conflicting and opaque regulations affecting the debt industry.

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  11. Operations Guide: Call Volume

    Operations Guide: Call Volume

    $159.00

    Our Operations Guide: Call Volume will offer clarity and guidance around how many times might be too many times to attempt to contact a consumer. Our experts -- John Rossman and Mike Poncin of Moss & Barnett; and Ron Cater of The Law Offices of Ron Canter, LLC -- help make sense of the conflicting and opaque regulations affecting the debt industry.

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  12. Operations Guide: Hiring

    Operations Guide: Hiring

    $159.00

    Our Operations Guide: Hiring lays out how to find, interview, hire, and keep top collector talent. Our experts -- John Burke of Sentry Credit and Wally Steele, industry professional and consultant -- do the heavy lifting for you.

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  13. Operations Guide: Training

    Operations Guide: Training

    $159.00

    Our Operations Guide: Training lays out the components of a top-notch training program that will get new employees up to speed while also meeting the needs of tenured employees. From operations to compliance, our experts -- Mike Hiller of American Profit Recovery and Sheri Stringer of Account Control Technology, Inc. -- do the heavy lifting for you.

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  14. Collection Agency Financial Benchmark Report: Summer 2014

    Collection Agency Financial Benchmark Report: Summer 2014

    $349.00

    This report, compiled in partnership with Bizminer, will help you to benchmark your financial performance against your peers and competitors.

    This report is fully updated to include data through Q4 of 2013, in addition to historical data since 2009. Information is drawn from NAICS classification code 561440 and is aggregated from 2,446 collection agencies, across eight size categories with revenues ranging from under $500,000 to $50-$100 million. The report contains 30 graphs showing how key metrics differ across agencies of different size, and over time. Additionally: the Benchmark Report includes the P&L line item “Discretionary Owner Earnings,” which is the sum [Officers Comp] + [PreTax Net Profit] + [Amort-Deprec].

    Note:  All data is aggregated within categories listed above. There is no specifically identifiable data on any individual firm.

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  15. To the Point: Compliance Management Systems

    To the Point: Compliance Management Systems

    $129.00

    A compliance management system (CMS) isn’t a product; it’s a process. That’s why we compiled the key points from our webinar “Building the Foundation of a Solid CMS” into one user-friendly report that outlines the key operational functions the CFPB looks for in a CMS, and how your whole organization can work towards a larger culture of compliance.

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  16. To the Point: CFPB Audits - Debt Buyers

    To the Point: CFPB Audits – Debt Buyers

    $129.00

    Debt purchasers, probably more than any other type of business, are in the sights of the Consumer Financial Protection Bureau because they work in what was once the most overlooked area of accounts receivable management. That’s why we compiled the key insights and latest legal thinking from our insideCompliance series into one user-friendly report, To the Point: CFPB Audits – Debt Buyers. This report contains top CFPB concerns for debt buyers, real-world tips for building a culture of compliance and much more!

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  17. To the Point: Closeout with the CFPB

    To the Point: Closeout with the CFPB

    $129.00

    There are a lot of misconceptions when it comes to CFPB supervisory exams. That’s why we compiled the key points from our insideCompliance webinar into one user-friendly report, To the Point: Closeout with the CFPB. Learn how to successfully survive an investigation or examination and build a culture of compliance that will withstand CFPB scrutiny. Get insider tips for being your own best advocate with easy-to-use charts and checklists.

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  18. To the Point: Debt Collection Technologies

    To the Point: Debt Collection Technologies

    $129.00

    New participants with new technology solutions are entering the marketplace all the time. That’s why we compiled the latest news, analysis and debate from our insideCompliance webinar into one user-friendly report. Learn how to evaluate compliance tracking software, and how online payment portals can enhance collection operations while still staying compliant.

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  19. To the Point: CFPB Rulemaking 2014

    To the Point: CFPB Rulemaking 2014

    $129.00

    The regulatory landscape is gearing up for some huge changes in 2014 and beyond. That’s why we compiled the latest news, analysis and debate from our insideCompliance webinar into one user-friendly report. Get ahead of the CFPB as it takes its next steps to collect consumer data and create new rules for debt collection. Learn More
  20. To the Point: UDAAP

    To the Point: UDAAP

    $129.00

    UDAAP (Unfair, Deceptive or Abusive Acts or Practices) compliance raises the regulatory bar for debt collectors, especially now that the CFPB has explicitly stated that it applies to the industry. Even the best compliance management system for FDCPA is no longer enough. You must be able to prove that your practices don’t harm consumers.

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  21. To the Point: CFPB Audits

    To the Point: CFPB Audits

    $129.00

    We’ve compiled the top questions and expert insight from our insideCompliance webinar into one user-friendly report, To the Point: CFPB Audits. Learn how the CFPB measures accountability, so you can do the same. 

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  22. To the Point: CFPB Collection Complaints

    To the Point: CFPB Collection Complaints

    $129.00

    The Consumer Financial Protection Bureau has received more than 10,000 debt collection complaints since July 2013; that’s nearly 60 consumer complaints per day! That’s why we’ve compiled the key points from our insideCompliancewebinar into one report, To the Point: CFPB Collection Complaints. Get expert insight on what the CFPB’s data means, and how they may use it against the debt collection industry in the future. Learn the top four things your company can do right now to perfect its CMS.

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  23. To the Point: TCPA

    To the Point: TCPA

    $129.00

    The Telephone Consumer Protection Act is set to outpace the Fair Debt Collection Practices Act as the statute that causes the most confusion and lawsuits, and it wasn’t even geared at the collection industry to begin with! That’s why we’ve compiled the key points from our new insideCompliance webinars into one report, To the Point: TCPA. We reached out to some of the most trusted TCPA experts in the industry – David Kaminsky of Carlson and Messer LLP and John Rossman of Moss and Barnett – and got them to give us the most up-to-date advice, thinking, and debate on TCPA compliance.

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  24. To the Point: The Chase Consent Order

    To the Point: The Chase Consent Order

    $125.00

    The September 2013 consent order between mega-bank JP Morgan Chase and the Office of the Comptroller of the Currency createsa massive blueprint for bank oversight of their collection agencies, lawyers and debt buyers. 

    Discover how the OCC’s actions against Chase could impact all players in accounts receivable management with this special To the Point: The Chase Consent Order. We’ve compiled the key points from our September 27, 2013 webinar with Maurice & Needleman P.C. to highlight how the Chase consent order applies to debt collectors, debt attorneys, debt buyers and more.

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  25. UPDATED July 2014: To the Point: Complaints and Dispute Resolution

    UPDATED July 2014: To the Point: Complaints and Dispute Resolution

    $129.00

    Consumer complaints are the next hot-button issue that federal regulators are looking to solve. That's why we've honed answers from our popular Ask the Attorney webinar into this finely focused report: to give you a head start on strengthening compliance and best practices.

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