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  1. Compliance Master Series Vol. 1

    Compliance Master Series, Vol. 1

    $529.00

    insideARM.com has compiled its Compliance Overviews into the Compliance Master Series: a low-cost, one-stop solution for learning about the most pressing compliance topics in 2014. When you purchase the Compliance Master Series, you get access to SIX Compliance Overview titles:

    • Regulation E
    • TCPA
    • UDAAP
    • FCRA
    • GLBA/Regulation P
    • PCI DSS 2014 Edition
    Learn More
  2. To the Point: TCPA Clarity and Questions

    To the Point: TCPA Clarity and Questions

    $129.00

    insideARM's insideCompliance webinar series turned to legal and industry experts to answer your burning questions about the TCPA -- The Telephone Consumer Protection Act. Additionally, our attorneys shared some of the latest court cases, giving insight into what judges are deciding in TCPA cases affecting those in the debt industry. We gathered these insights into To the Point: TCPA Questions and Clarity, a handy and insightful report that will keep you ahead of the competition.

    Learn More
  3. Operations Guide Collection Letters

    Operations Guide: Collection Letters

    $189.00

    Our Operations Guide: Collection Letters provides your agency with insight into best practices for effective written consumer communications. Additionally, we take a look at the legal and compliance landscape, focusing on the following questions:

     

    • Are there requirements in any jurisdiction, whether statutory or coming by way of judicial decision, requiring a third-party debt collector to inform the consumer that he/she will be required by the IRS to report the forgiven amount by virtue of filling out a 1099(c)?
    • Is it recommended to not use the business name in the return address field on the outside of the envelope?
    • Could you please address the current jurisdictional factions that have developed over the, quote, “in writing” requirement present in the validation notice requirement?
    • Can you cover if the rate of interest must be disclosed, and does it differ from state to state? Do you need to disclose and display any other added fees, and if the consumer has multiple accounts, must the letter break out the fees for each account?
    • What differences should be allowed between regular debt collection letters versus tort collection letters, such as in the case of subrogation? Specifically, should tort collection letters use the FDCPA Rosenthal Act debt verbiage on the back of them, or would it be misleading, as the tort is not a debt?
    • If an envelope can be manipulated by another to show an account number through a window or otherwise, is that a risk to the agency?
    • New York City requires that in any permitted communication with a consumer, that an agency provide a callback number to a phone that is answered by a natural person—we all remember that Carol King song—and the name of the person to call back. Does this mean that the phone number provided on a collection letter be answered by the name of the person provided?
    • Are you aware of any case law in regards to an attorney debt collector being sued for just sending out an initial demand letter?
    • Do any states restrict the use of a PO box address for a collection agency on a letter rather than an actual office/branch address?
    • A discussion regarding the initial requisite FDCPA notice using language advising the debtor that notwithstanding the 30-day period, suit may be filed within that period, especially from an attorney firm who only accepts cases for litigation

    This Operations Guide comes complete with a link to the full video recording of the webinar -- great for use for all-staff trainings and quarterly in-services -- as well as a Certificate of Completion. This is a great resource for tracking training, allowing regulators and clients to see your agency's commitment to continuing compliance and education!

    Learn More
  4. Operations Master Course: Vol. 1

    Operations Master Course: Vol. 1

    $699.00

    insideARM.com has compiled its Operation Guides into the Operations Master Series: a low-cost, one-stop solution for learning about the most pressing operational topics in 2014. When you purchase the Operations Master Series, you get access to SIX Operations Guide titles:

    • Training
    • Hiring
    • Call Volume
    • Call Monitoring
    • Call Recording
    • Collection Letters

    Each Operations Guide comes complete with a link to the full video recording of the webinar -- great for use for all-staff trainings and quarterly in-services -- as well as a Certificate of Completion. This is a great resource for tracking training, allowing regulators and clients to see your agency's commitment to continuing compliance and education!

    Learn More
  5. Operations Guide: Call Monitoring

    Operations Guide: Call Monitoring

    $189.00

    Our Operations Guide: Call Monitoring gives you a head start with guidance and best practices around what to monitor, how to monitor, and communicating your findings up the ladder. Our expert -- Renee Bogar -- helps make sense of the conflicting and opaque regulations affecting the debt industry.

    This Operations Guide comes complete with a link to the full video recording of the webinar -- great for use for all-staff trainings and quarterly in-services -- as well as a Certificate of Completion. This is a great resource for tracking training, allowing regulators and clients to see your agency's commitment to continuing compliance and education!

    Learn More
  6. Peer Groups for Debt Industry Compliance Professionals

    Peer Groups for Debt Industry Compliance Professionals

    $395.00

    insideARM.com is now forming peer groups for Compliance Professionals in the debt industry. These are limited-membership groups of no more than 15 individuals per group, that meet monthly to foster conversation among colleagues who are struggling with similar issues on a daily basis.

    Groups are created thoughtfully, with attention paid to industry experience, company type, number of collectors in your organization, and, if appropriate, the industry. If approved, you will not be charged the introductory annual membership fee of $395 until after your group is created.

    Learn More
  7. To the Point: Lawsuit and Complaint Data

    To the Point: Lawsuit and Complaint Data

    $129.00

    Get the latest in-depth data about complaint and courtroom trends for 2014 in To the Point: Lawsuit and Complaint Data. Learn how to identify “repeat offenders,” or consumers and attorneys known for filing multiple lawsuits against collection agencies. Build a holistic compliance management system that can adapt to new legal realities without losing sight of compliance fundamentals.

    Learn More
  8. What Now?: Missing the Miranda Disclosure

    What Now?: Missing the Miranda Disclosure

    $159.00

    Our What Now? Missing the Miranda Disclosure report is designed to help you prepare and strategize for the inevitable. If you’re the owner, Chief Executive Officer, Chief Operations Officer, Compliance Officer, or Trainer, know this: some of your collectors are going to forget to give the Miranda Disclosure.

    Our guide gives you best practices for your Policies & Procedures manual for how to give the initial Miranda Disclosure, how to recognize patterns of lapses, and strategies on how to train and -- if necessary -- discipline those who continually miss the mark.

    Learn More
  9. Student Loans - A Primer

    Student Loans - A Primer

    $159.00

    Student Loans – A Primer provides a snapshot of the student loan industry so that collectors can see where there is the greatest opportunity for growth in the market, and how compliance and “consumer first” thinking are mindsets that can ultimately boost ROI.

    Learn More
  10. insideCompliance

    insideCompliance: Servicemembers Civil Relief Act Overview

    $109.00

    Webinar Date: 20 November 2014 Time: 2 p.m. Eastern

    SCRA violations can be a compliance nightmare for collection agencies. This webinar offers advice and best practices for how to handle servicemember accounts. 

    Join SCRA experts Roy Kaufmann of Servicemembers Civil Relief Act Centralized Verification Service; and Kirk Jensen and Sasha Leonhardt of BuckleySandler LLP; for this informative webinar, part of insideARM's insideCompliance webinar series.

    Learn More
  11. insideCompliance Live Webinar

    insideCompliance: Call Baiting

    $109.00

    Webinar Date: 18 December 2014: 2 p.m. Eastern

    Call baiting happens. It's expensive. It's dangerous to your business. And there are ways to protect yourself. Learn how to recognize and diffuse call-baiting attempts, and how to recover from call-baiting mistakes your collectors may have made.

    THIS WEBINAR IS NOT OPEN TO CONSUMER ATTORNEYS/ADVOCATES.

    Learn More
  12. Operations Guide: Call Recording

    Operations Guide: Call Recording

    $189.00

    Our Operations Guide: Call Recording presents the case -- and best practices -- around both recording all calls with consumers, and, in some cases, not recording your calls with consumers. Our experts -- Paul Maggioli of Castel; and Anita Tolani of Weinberg, Jacobs & Tolani, LLP -- help make sense of the conflicting and opaque regulations affecting the debt industry.

    This Operations Guide comes complete with a link to the full video recording of the webinar -- great for use for all-staff trainings and quarterly in-services -- as well as a Certificate of Completion. This is a great resource for tracking training, allowing regulators and clients to see your agency's commitment to continuing compliance and education!

    Learn More
  13. Operations Guide: Call Volume

    Operations Guide: Call Volume

    $189.00

    Our Operations Guide: Call Volume will offer clarity and guidance around how many times might be too many times to attempt to contact a consumer. Our experts -- John Rossman and Mike Poncin of Moss & Barnett; and Ron Cater of The Law Offices of Ron Canter, LLC -- help make sense of the conflicting and opaque regulations affecting the debt industry.

    This Operations Guide comes complete with a link to the full video recording of the webinar -- great for use for all-staff trainings and quarterly in-services -- as well as a Certificate of Completion. This is a great resource for tracking training, allowing regulators and clients to see your agency's commitment to continuing compliance and education!

    Learn More
  14. Operations Guide: Hiring

    Operations Guide: Hiring

    $189.00

    Our Operations Guide: Hiring lays out how to find, interview, hire, and keep top collector talent. Our experts -- John Burke of Sentry Credit and Wally Steele, industry professional and consultant -- do the heavy lifting for you.

    This Operations Guide comes complete with a link to the full video recording of the webinar -- great for use for all-staff trainings and quarterly in-services -- as well as a Certificate of Completion. This is a great resource for tracking training, allowing regulators and clients to see your agency's commitment to continuing compliance and education!

    Learn More
  15. Operations Guide: Training

    Operations Guide: Training

    $189.00

    Our Operations Guide: Training lays out the components of a top-notch training program that will get new employees up to speed while also meeting the needs of tenured employees. From operations to compliance, our experts -- Mike Hiller of American Profit Recovery and Sheri Stringer of Account Control Technology, Inc. -- do the heavy lifting for you.

    This Operations Guide comes complete with a link to the full video recording of the webinar -- great for use for all-staff trainings and quarterly in-services -- as well as a Certificate of Completion. This is a great resource for tracking training, allowing regulators and clients to see your agency's commitment to continuing compliance and education!

    Learn More
  16. Collection Agency Financial Benchmark Report: Summer 2014

    Collection Agency Financial Benchmark Report: Summer 2014

    $349.00

    This report, compiled in partnership with Bizminer, will help you to benchmark your financial performance against your peers and competitors.

    This report is fully updated to include data through Q4 of 2013, in addition to historical data since 2009. Information is drawn from NAICS classification code 561440 and is aggregated from 2,446 collection agencies, across eight size categories with revenues ranging from under $500,000 to $50-$100 million. The report contains 30 graphs showing how key metrics differ across agencies of different size, and over time. Additionally: the Benchmark Report includes the P&L line item “Discretionary Owner Earnings,” which is the sum [Officers Comp] + [PreTax Net Profit] + [Amort-Deprec].

    Note:  All data is aggregated within categories listed above. There is no specifically identifiable data on any individual firm.

    Learn More
  17. To the Point: Compliance Management Systems

    To the Point: Compliance Management Systems

    $129.00

    A compliance management system (CMS) isn’t a product; it’s a process. That’s why we compiled the key points from our webinar “Building the Foundation of a Solid CMS” into one user-friendly report that outlines the key operational functions the CFPB looks for in a CMS, and how your whole organization can work towards a larger culture of compliance.

    Learn More
  18. To the Point: CFPB Audits - Debt Buyers

    To the Point: CFPB Audits – Debt Buyers

    $129.00

    Debt purchasers, probably more than any other type of business, are in the sights of the Consumer Financial Protection Bureau because they work in what was once the most overlooked area of accounts receivable management. That’s why we compiled the key insights and latest legal thinking from our insideCompliance series into one user-friendly report, To the Point: CFPB Audits – Debt Buyers. This report contains top CFPB concerns for debt buyers, real-world tips for building a culture of compliance and much more!

    Learn More
  19. To the Point: Closeout with the CFPB

    To the Point: Closeout with the CFPB

    $129.00

    There are a lot of misconceptions when it comes to CFPB supervisory exams. That’s why we compiled the key points from our insideCompliance webinar into one user-friendly report, To the Point: Closeout with the CFPB. Learn how to successfully survive an investigation or examination and build a culture of compliance that will withstand CFPB scrutiny. Get insider tips for being your own best advocate with easy-to-use charts and checklists.

    Learn More
  20. To the Point: Debt Collection Technologies

    To the Point: Debt Collection Technologies

    $129.00

    New participants with new technology solutions are entering the marketplace all the time. That’s why we compiled the latest news, analysis and debate from our insideCompliance webinar into one user-friendly report. Learn how to evaluate compliance tracking software, and how online payment portals can enhance collection operations while still staying compliant.

    Learn More
  21. To the Point: CFPB Rulemaking 2014

    To the Point: CFPB Rulemaking 2014

    $129.00

    The regulatory landscape is gearing up for some huge changes in 2014 and beyond. That’s why we compiled the latest news, analysis and debate from our insideCompliance webinar into one user-friendly report. Get ahead of the CFPB as it takes its next steps to collect consumer data and create new rules for debt collection. Learn More
  22. To the Point: UDAAP

    To the Point: UDAAP

    $129.00

    UDAAP (Unfair, Deceptive or Abusive Acts or Practices) compliance raises the regulatory bar for debt collectors, especially now that the CFPB has explicitly stated that it applies to the industry. Even the best compliance management system for FDCPA is no longer enough. You must be able to prove that your practices don’t harm consumers.

    Learn More
  23. To the Point: CFPB Audits

    To the Point: CFPB Audits

    $129.00

    We’ve compiled the top questions and expert insight from our insideCompliance webinar into one user-friendly report, To the Point: CFPB Audits. Learn how the CFPB measures accountability, so you can do the same. 

    Learn More
  24. To the Point: CFPB Collection Complaints

    To the Point: CFPB Collection Complaints

    $129.00

    The Consumer Financial Protection Bureau has received more than 10,000 debt collection complaints since July 2013; that’s nearly 60 consumer complaints per day! That’s why we’ve compiled the key points from our insideCompliancewebinar into one report, To the Point: CFPB Collection Complaints. Get expert insight on what the CFPB’s data means, and how they may use it against the debt collection industry in the future. Learn the top four things your company can do right now to perfect its CMS.

    Learn More
  25. To the Point: TCPA

    To the Point: TCPA

    $129.00

    The Telephone Consumer Protection Act is set to outpace the Fair Debt Collection Practices Act as the statute that causes the most confusion and lawsuits, and it wasn’t even geared at the collection industry to begin with! That’s why we’ve compiled the key points from our new insideCompliance webinars into one report, To the Point: TCPA. We reached out to some of the most trusted TCPA experts in the industry – David Kaminsky of Carlson and Messer LLP and John Rossman of Moss and Barnett – and got them to give us the most up-to-date advice, thinking, and debate on TCPA compliance.

    Learn More

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