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  1. Conducting an Internal Audit: Collection Agency Edition

    Conducting an Internal Audit: Collection Agency Edition

    $189.00

    The CFPB is looking to make sure you have a reasonable and realistic compliance management system.

    More importantly, however: the CFPB wants to make sure that your agency is actively auditing yourself with regards to your CMS. Has your CMS been green-lighted by your Board of Directors? Have you adopted policies to ensure compliance with your CMS?

    (Want to get this and other reports for free? Membership in the Compliance Professionals Forum gets you not only paid reports, overviews, checklists and scripts, but webinars and in-person facilitated meetings with your peers -- for free.)

    Learn More
  2. Operations Guide: Consumer Disputes

    Operations Guide: Consumer Disputes

    $189.00

    We enlisted the help of three industry experts to develop our Operations Guide: Consumer Disputes. It provides your agency with insight into best practices for handling this tricky FDCPA issue.

    This Operations Guide comes complete with a link to the full video recording of the webinar -- great for use for all-staff trainings and quarterly in-services -- as well as a Certificate of Completion. This is a great resource for tracking training, allowing regulators and clients to see your agency's commitment to continuing compliance and education!

    Learn More
  3. Updated 2015: Collection Call Compliance

    Updated 2015: Collection Call Compliance

    $189.00

    This is the resource to have on hand for questions regarding collection call compliance. Thoroughly updated and vetted for 2015 by the Editorial Review Board of the Compliance Professionals Forum, this To the Point from insideARM.com's Ask the Attorney webinar covers:
     
    • What are some of the big dos and don’ts when calling consumers? What is the industry– particularly first-party collectors and lenders – doing to combat the challenges of contacting consumers on their cell phones?
    • How often should you scrub your cell phone list to ensure that the cell phone number is still registered to that consumer before auto-dialing?
    • What to do when the phone area code indicates a different time zone than the physical address?
    • How does the CFPB register and recognize first-party collectors? Is this going to change?
    • What are some best practices and sample language for out-of-statute and bankruptcy notices?

     

    (Want to get this and other reports for free? Membership in the Compliance Professionals Forum gets you not only paid reports, overviews, checklists and scripts, but webinars and in-person facilitated meetings with your peers -- for free.)

    Learn More
  4. Account Lifecycle Checklist

    Account Lifecycle Checklist

    $159.00

    Our Lifecycle Checkslist allows an agency to review an account from every angle -- from initial placement to return -- much like the CFPB or other regulator would conduct. This downloadable Excel spreadsheet is the perfect tool for conducting internal gap assessments and examination preparations.

     

    (Want to get this and other reports for free? Membership in the Compliance Professionals Forum gets you not only paid reports, overviews, checklists and scripts, but webinars and in-person facilitated meetings with your peers -- for free.)

    Learn More
  5. To the Point: SCRA

    To the Point: SCRA

    $189.00

    Our To the Point reports get you into the issue, give you the take-aways, and gets you out. These reports are created and compiled from our popular insideCompliance and insideOperations webinars.

    This report on the SCRA includes:

    1) Full walk-through of the law

    2) A download link to the webinar, for rebroadcasting on your own computer

    3) The full transcript of the webinar

    4) The complete PowerPoint

    Learn More
  6. To the Point: CFPB Exam Prep

    To the Point: CFPB Exam Prep

    $159.00

    Currently, only Large Market Participants are under the purview of CFPB examinations. However, any agency that works for one of the LMPs as an outsourced associate can expect to be affected by a CFPB examination. This To the Point document walks you through what you can expect to encounter during one of these examinations.

     

    (You could be getting this for free. Consider becoming a member of the Compliance Professionals Forum. CPF members get free seats on webinars and free access to all reports in the store.)

    Learn More
  7. insideCompliance: Disputes v. Complaints

    insideCompliance: Disputes v. Complaints

    $159.00

    This 75-minute webinar will present industry best-practices, as well as hidden pitfalls, that face compliance professionals as they try to keep their business partners on the right side of the law.

    It's the new normal of vicarious liability -- and this webinar will give you the tools to stay compliant.

    Webinar participants will receive:

    • One seat at the webinar (Compliance Professional Forum members will get the appropriate discount)
    • A complimentary copy of the PowerPoint
    • A copy of the recorded webinar (comes as an online video, perfect for use during trainings and in-service)
    • A complete transcript of the webinar

    You could be getting this for free. Consider becoming a member of the Compliance Professionals Forum. CPF members get free seats on webinars and free access to all reports in the store.)

    Learn More
  8. insideOperations: Best Practices in Statute of Limitations and Out-of-Stat Debt

    insideOperations: Best Practices in Statute of Limitations and Out-of-Stat Debt

    $129.00

    DATE: 17 September 2015 | TIME: 2.00 p.m. Eastern

    This webinar is only open to creditors, collection agencies, debt buyers, and collection attorneys.

    This insideOperations webinar puts attendees into a classroom-like setting with industry experts in collection agency operations. This presentation, covering validation notices, gets your operations team thinking about best practices and how to implement them going forward. Attendees will also be able to ask questions of the presenters related to the topic.

    Are you a member of the Compliance Professionals Forum? You can attend this webinar for free. Please send an email to editor@CompliancePF.com for your log-in credentials.

    Learn More
  9. inside-compliance

    insideCompliance: 2015 Subscription

    $599.00

    The Compliance Professionals Forum's bi-monthly webinar series makes YOU the expert in debt collection compliance.

    By purchasing this bundle you get access to all six of the 2015 insideCompliance webinars, and will receive the video recording after each webinar is complete. These targeted sessions give you unique access to top industry experts, and the chance to interact directly with our speakers and get personalized advice on the compliance topics. Purchasing a year-long pass is a great way to save money while not scrimping at all on expertise!

    Learn More
  10. iO Store Image

    insideOperations: 2015 Subscription

    $499.00

    insideARM's bi-monthly webinar series makes YOU the expert in collection floor operations

    By purchasing this bundle you get access to all six of the 2015 insideOperations webinars, and will receive the video recording after each webinar is complete. These targeted sessions give you unique access to top industry experts, and a chance to interact directly with our speakers and get personalized advice on the operations topics. Purchasing a year-long pass is a great way to save money while not scrimping at all on expertise!

    Learn More
  11. insideARM.com's Research Library Pass

    insideARM.com's Research Library Pass

    $1,995.00

    An annual subsription to insideARM.com's Research Library gets you our entire back-catalog of comprehensive and info-rich reports, guides, checklists, and transcripts -- for a single price. Plus, you'll receive new products before they go up for sale in our store. This includes:

    • To the Points -- Study guides that include links to video recordings of our compliance-related webinars, plus certificates of completion for trainers.
    • Operation Guides -- Study guides that include links to video recordings of our operations-related webinars, plus certificates of completion for trainers.
    • Compliance Overviews (1099-c, Reg P, PCI DSS, UDAAP, FCRA, TCPA, Reg E)
    • A webinar-only seat at any paid webinar during your subscription

    Live events, Peer Group memberships, as well as Ontario Systems's Policies & Procedures, are not eligible in this offer. Other restrictions may apply.

    Learn More
  12. Compliance Master Series Vol. 1

    Compliance Master Series, Vol. 1

    $529.00

    insideARM.com has compiled its Compliance Overviews into the Compliance Master Series: a low-cost, one-stop solution for learning about the most pressing compliance topics in 2014. When you purchase the Compliance Master Series, you get access to SIX Compliance Overview titles:

    • Regulation E
    • TCPA
    • UDAAP
    • FCRA
    • GLBA/Regulation P
    • PCI DSS 2014 Edition
    Learn More
  13. Compliance Overview: PCI DSS, 2014 Edition

    Compliance Overview: Payment Card Industry Data Security Standard (PCI DSS), 2014 Edition

    $159.00

    PROBLEM: Your agency is required to show PCI DSS Compliance, and you have no idea where to start. Having a list of requirements and checklists would ensure that you're able to keep on top of certification, saving you money in the long-run.

    SOLUTION: If your agency handles consumer credit card information of any kind, you'll want to make sure you're compliant. insideARM's Compliance Guide: Payment Card Industry Data Security Standard (PCI DSS), 2014 Edition will get you there. We'll explain the flurry of acronyms, how to comply with PCI DSS and how to avoid common mistakes.

    Learn More
  14. Compliance Overview: UDAAP

    Compliance Overview: UDAAP

    $229.00

    The Compliance Professionals Forum is offering Compliance Overview: UDAAP -- completely revised for 2015. It gives your collection agency functional information about why UDAAP compliance matters and how to master it. Get the top 10 compliance tips, sourced from industry experts, to make sure your agency and vendors are keeping up with UDAAP requirements. Learn how the CFPB identifies and penalizes UDAAP violations with real-world examples. Use our comprehensive checklists to ensure your compliance management system goes above and beyond the requirements for a CFPB examination.

     

    (Want to get this and other reports for free? Membership in the Compliance Professionals Forum gets you not only paid reports, overviews, checklists and scripts, but webinars and in-person facilitated meetings with your peers -- for free.)

    Learn More
  15. Compliance Overview: Fair Credit Reporting Act (FCRA)

    Compliance Overview: Fair Credit Reporting Act (FCRA)

    $159.00

    PDF Download; 152 pages

    The Fair Credit Reporting Act regulates how entities – especially, in the case of this report, collection agencies – can collect, disseminate, and use consumer credit information.

     The most common way collection agencies can affect a consumer’s credit report is by reporting on the consumer’s debt history. Because collection agencies have the ability to influence a consumer’s creditworthiness, close attention must be paid to FCRA violations.

    You’ll learn:

    • Who is affected by the FCRA
    • What is permissable use?
    • The various reporting types
    • Metro 2 Formatting
    • And more!
    Learn More
  16. Compliance Overview: GLBA/Regulation P

    Compliance Overview: GLBA/Regulation P

    $159.00

    We’ve compiled the latest legal thinking and real-world compliance tools into our latest Compliance Overview: GLBA/Regulation P. Learn how your company’s relationship with consumers impacts your compliance obligations – before the CFPB has to tell you. Use our model privacy notice outline to draft disclosures that may protect you from legal scrutiny. Understand what the CFPB looks for in an examination before an agent knocks on your company’s door.

    Learn More
  17. Compliance Overview: Regulation E

    Compliance Overview: Regulation E

    $159.00

    Regulation E, the set of rules enforcing the Electronic Fund Transfer Act, is one of the growing compliance concerns for debt collectors.Compliance Overview: Regulation E is the first report of its kind to provide real-world tools for the debt collection industry to comply with Regulation E.

    You’ll learn:

    • Who is affected by Regulation E
    • Best practices for compliance and disclosures
    • Top industry violations, and how to avoid them
    • Consumer liability for unauthorized transfers
    Learn More
  18. To the Point: Call Baiting

    To the Point: Call Baiting

    $189.00

    The Compliance Professionals Forum's insideCompliance webinar series turned to legal and industry experts to answer your burning questions around call baiting. We gathered these insights into To the Point: Call Baiting, a handy and insightful report that will keep you ahead of the competition.

    Includes the full video of the webinar, the slide deck, and the transcript as well!

    (Membership in the Compliance Professionals Forum gets you this and other compliance resources -- including webinars, peer groups, and in-person peer meetings -- for free.)

    Learn More
  19. Compliance Guide: 1099-c

    Compliance Guide: 1099-c

    $129.00

    Our Compliance Guide: 1099-c provides convient clarity and guidance around when and how 1099-c forms -- forms that effectively discharge a consumer's debt -- should be filed with the Internal Revenue Service. The guide is easy to read and informative, keeping the information you need right at your fingertips!

    Learn More
  20. UPDATED 2014: To the Point: Telephony and Voicemail Messages

    UPDATED 2014: To the Point: Telephony and Voicemail Messages

    $129.00

    From the popular Ask the Attorney webinar series produced by us here at insideARM.com, we've culled the pressing questions and the expert answers into mini-briefs, perfect for when you only need the latest legal thinking on a specific topic. We'll get you up to speed on the following:

    • What is the impact of the recent Meyer v. PRA appeal as it relates to manual dialing of cell numbers?
    • Should first-party collections' departments also have measurements for abandoned call rates?
    • Are there any new changes for auto dialers and cell phones?
    • Can a message for a consumer be left with a live third party?
    • When should the mini-Miranda be used? Should it be used on a dialer call? And if it’s used on the dialer call, how is that not third-party disclosure?
    • Can you leave a message on an attorney’s voicemail?


    Learn More
  21. UPDATED July 2014: To the Point: Complaints and Dispute Resolution

    UPDATED July 2014: To the Point: Complaints and Dispute Resolution

    $129.00

    Consumer complaints are the next hot-button issue that federal regulators are looking to solve. That's why we've honed answers from our popular Ask the Attorney webinar into this finely focused report: to give you a head start on strengthening compliance and best practices.

    Learn More
  22. To the Point: Lawsuit and Complaint Data

    To the Point: Lawsuit and Complaint Data

    $189.00

    Get the latest in-depth data about complaint and courtroom trends for 2014 in To the Point: Lawsuit and Complaint Data. Learn how to identify “repeat offenders,” or consumers and attorneys known for filing multiple lawsuits against collection agencies. Build a holistic compliance management system that can adapt to new legal realities without losing sight of compliance fundamentals.

    Includes full video of the insideCompliance webinar, too!

    Learn More
  23. To the Point: Compliance Management Systems

    To the Point: Compliance Management Systems

    $189.00

    A compliance management system (CMS) isn’t a product; it’s a process. That’s why we compiled the key points from our webinar “Building the Foundation of a Solid CMS” into one user-friendly report that outlines the key operational functions the CFPB looks for in a CMS, and how your whole organization can work towards a larger culture of compliance.

    Includes full video of the insideCompliance webinar, too!

    Learn More
  24. To the Point: CFPB Audits - Debt Buyers

    To the Point: CFPB Audits – Debt Buyers

    $189.00

    Debt purchasers, probably more than any other type of business, are in the sights of the Consumer Financial Protection Bureau because they work in what was once the most overlooked area of accounts receivable management. That’s why we compiled the key insights and latest legal thinking from our insideCompliance series into one user-friendly report, To the Point: CFPB Audits – Debt Buyers. This report contains top CFPB concerns for debt buyers, real-world tips for building a culture of compliance and much more!

    Includes full video of the insideCompliance webinar, too!

    Learn More
  25. To the Point: Closeout with the CFPB

    To the Point: Closeout with the CFPB

    $189.00

    There are a lot of misconceptions when it comes to CFPB supervisory exams. That’s why we compiled the key points from our insideCompliance webinar into one user-friendly report, To the Point: Closeout with the CFPB. Learn how to successfully survive an investigation or examination and build a culture of compliance that will withstand CFPB scrutiny. Get insider tips for being your own best advocate with easy-to-use charts and checklists.

    Includes full video of the insideCompliance webinar, too!

    Learn More

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