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  1. Compliance Master Series Vol. 1

    Compliance Master Series, Vol. 1

    $529.00

    insideARM.com has compiled its Compliance Overviews into the Compliance Master Series: a low-cost, one-stop solution for learning about the most pressing compliance topics in 2014. When you purchase the Compliance Master Series, you get access to SIX Compliance Overview titles:

    • Regulation E
    • TCPA
    • UDAAP
    • FCRA
    • GLBA/Regulation P
    • PCI DSS 2014 Edition
    Learn More
  2. 2014 ARM U: Building the Best CMS

    2014 ARM U: Building the Best CMS

    $199.00

    View the complete video recording of Building the Best CMS at the 2014 ARM-U educational summit held in Washington D.C. Included is the full transcript of the presentation. This is a terrific video for viewing during an employee inservice or during strategic planning meetings by upper management.

    Learn More
  3.  2014 ARM U: How to Fire a Client

    2014 ARM U: How to Fire a Client

    $179.00

    View the complete video recording of How to Fire a Client at the 2014 ARM-U educational summit held in Washington D.C. Included is the full transcript of the presentation. This is a terrific video for viewing during an employee inservice or during strategic planning meetings by upper management.

    Learn More
  4.  2014 ARM U: Understanding the SCRA

    2014 ARM U: Understanding the SCRA

    $179.00

    View the complete video recording of Understanding the SCRA at the 2014 ARM-U educational summit held in Washington D.C. Included is the full transcript of the presentation. This is a terrific video for viewing during an employee inservice or during strategic planning meetings by upper management.

    Learn More
  5. 2014 ARM U: Service Provider Compliance

    2014 ARM U: Service Provider Compliance

    $199.00

    View the complete video recording of the Service Provider Compliance session at the 2014 ARM-U educational summit held in Washington D.C. Included is the full transcript of of the presentation. This is a terrific video for viewing during an employee inservice or during strategic planning meetings by upper management.

    Learn More
  6. 2014 ARM U: How to Survive a CFPB Audit

    2014 ARM U: How to Survive a CFPB Audit

    $209.00

    View the complete video recording of How to Survive a CFPB Audit at the 2014 ARM-U educational summit held in Washington D.C. Included is the full transcript of the presentation. This is a terrific video for viewing during an employee inservice or during strategic planning meetings by upper management.

    Learn More
  7. 2014 ARM U: Regulatory Forecast

    2014 ARM U: Regulatory Forecast

    $179.00

    View the complete video recording of the Regulatory Forecast session at the 2014 ARM-U educational summit held in Washington D.C. Included is the full transcript of of the presentation. This is a terrific video for viewing during an employee inservice or during strategic planning meetings by upper management.

    Learn More
  8. 2014 ARM U: Anthony DiResta on Compliance

    2014 ARM U: Anthony DiResta on Compliance

    $209.00

    View the complete video recording of Anthony DiResta's Keynote at the 2014 ARM-U educational summit held in Washington D.C. Included is the full transcript of DiResta's remarks. This is a terrific video for viewing during an employee inservice or during strategic planning meetings by upper management.

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  9. 2014 ARM-U Full Video and Transcripts (7 Videos)

    2014 ARM-U Full Video and Transcripts (7 Videos)

    $749.00

    You can watch all of the presentations from the 2014 session of ARM-U -- a two-day compliance and operations educational event held in Washington D.C. You'll receive the transcript and video link for each of the seven sessions delivered to your inbox instantly.

    • Anthony DiResta's Keynote: Compliance is Not a Book on the Shelf, but a Story
    • Regulatory Forecast
    • How to Survive a CFPB Audit
    • Service Provider Compliance
    • SCRA
    • How to Fire a Client
    • Building the Best CMS
    Learn More
  10. Ontario Systems Policies and Procedures Packet

    Ontario Systems Policies and Procedures Packet

    $3,995.00

    Industry advisor Rozanne Andersen has written a complete set of model compliance policies, drafted specifically for collection agencies, debt buyers and collection law firms. Combining best practices by industry experts, CFPB guidance materials, and recent case law, this set of 48 policies can be customized for your organization and will save you thousands of dollars in research and drafting costs. Purchase them today and enhance your compliance program immediately!

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  11. To the Point: TCPA Clarity and Questions

    To the Point: TCPA Clarity and Questions

    $129.00

    insideARM's insideCompliance webinar series turned to legal and industry experts to answer your burning questions about the TCPA -- The Telephone Consumer Protection Act. Additionally, our attorneys shared some of the latest court cases, giving insight into what judges are deciding in TCPA cases affecting those in the debt industry. We gathered these insights into To the Point: TCPA Questions and Clarity, a handy and insightful report that will keep you ahead of the competition.

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  12. Operations Guide Collection Letters

    Operations Guide: Collection Letters

    $189.00

    We enlisted the help of two industry experts to develop our Operations Guide: Collection Letters. It provides your agency with insight into best practices for effective written consumer communications. Additionally, we take a look at the legal and compliance landscape, focusing on specific questions (more found on product page).

    This Operations Guide comes complete with a link to the full video recording of the webinar -- great for use for all-staff trainings and quarterly in-services -- as well as a Certificate of Completion. This is a great resource for tracking training, allowing regulators and clients to see your agency's commitment to continuing compliance and education!

    Learn More
  13. Operations Master Course: Vol. 1

    Operations Master Course: Vol. 1

    $699.00

    insideARM.com has compiled its Operation Guides into the Operations Master Series: a low-cost, one-stop solution for learning about the most pressing operational topics in 2014. When you purchase the Operations Master Series, you get access to SIX Operations Guide titles:

    • Training
    • Hiring
    • Call Volume
    • Call Monitoring
    • Call Recording
    • Collection Letters

    Each Operations Guide comes complete with a link to the full video recording of the webinar -- great for use for all-staff trainings and quarterly in-services -- as well as a Certificate of Completion. This is a great resource for tracking training, allowing regulators and clients to see your agency's commitment to continuing compliance and education!

    Learn More
  14. Operations Guide: Call Monitoring

    Operations Guide: Call Monitoring

    $189.00

    Our Operations Guide: Call Monitoring gives you a head start with guidance and best practices around what to monitor, how to monitor, and communicating your findings up the ladder. Our expert -- Renee Bogar -- helps make sense of the conflicting and opaque regulations affecting the debt industry.

    This Operations Guide comes complete with a link to the full video recording of the webinar -- great for use for all-staff trainings and quarterly in-services -- as well as a Certificate of Completion. This is a great resource for tracking training, allowing regulators and clients to see your agency's commitment to continuing compliance and education!

    Learn More
  15. Peer Groups for Debt Industry Compliance Professionals

    Peer Groups for Debt Industry Compliance Professionals

    $395.00

    insideARM.com is now forming peer groups for Compliance Professionals in the debt industry. These are limited-membership groups of no more than 15 individuals per group, that meet monthly to foster conversation among colleagues who are struggling with similar issues on a daily basis.

    Groups are created thoughtfully, with attention paid to industry experience, company type, number of collectors in your organization, and, if appropriate, the industry. If approved, you will not be charged the introductory annual membership fee of $395 until after your group is created.

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  16. To the Point: Lawsuit and Complaint Data

    To the Point: Lawsuit and Complaint Data

    $129.00

    Get the latest in-depth data about complaint and courtroom trends for 2014 in To the Point: Lawsuit and Complaint Data. Learn how to identify “repeat offenders,” or consumers and attorneys known for filing multiple lawsuits against collection agencies. Build a holistic compliance management system that can adapt to new legal realities without losing sight of compliance fundamentals.

    Learn More
  17. What Now?: Missing the Miranda Disclosure

    What Now?: Missing the Miranda Disclosure

    $159.00

    Our What Now? Missing the Miranda Disclosure report is designed to help you prepare and strategize for the inevitable. If you’re the owner, Chief Executive Officer, Chief Operations Officer, Compliance Officer, or Trainer, know this: some of your collectors are going to forget to give the Miranda Disclosure.

    Our guide gives you best practices for your Policies & Procedures manual for how to give the initial Miranda Disclosure, how to recognize patterns of lapses, and strategies on how to train and -- if necessary -- discipline those who continually miss the mark.

    Learn More
  18. Student Loans - A Primer

    Student Loans - A Primer

    $159.00

    Student Loans – A Primer provides a snapshot of the student loan industry so that collectors can see where there is the greatest opportunity for growth in the market, and how compliance and “consumer first” thinking are mindsets that can ultimately boost ROI.

    Learn More
  19. insideCompliance Live Webinar

    insideCompliance: Call-Baiting

    $109.00

    Webinar Date: 18 December 2014: 2 p.m. Eastern

    Call-baiting happens. It's expensive. It's dangerous to your business. And there are ways to protect yourself. Learn how to recognize and diffuse call-baiting attempts, and how to recover from call-baiting mistakes your collectors may have made.

    THIS WEBINAR IS NOT OPEN TO CONSUMER ATTORNEYS/ADVOCATES.

    Learn More
  20. Operations Guide: Call Recording

    Operations Guide: Call Recording

    $189.00

    Our Operations Guide: Call Recording presents the case -- and best practices -- around both recording all calls with consumers, and, in some cases, not recording your calls with consumers. Our experts -- Paul Maggioli of Castel; and Anita Tolani of Weinberg, Jacobs & Tolani, LLP -- help make sense of the conflicting and opaque regulations affecting the debt industry.

    This Operations Guide comes complete with a link to the full video recording of the webinar -- great for use for all-staff trainings and quarterly in-services -- as well as a Certificate of Completion. This is a great resource for tracking training, allowing regulators and clients to see your agency's commitment to continuing compliance and education!

    Learn More
  21. Operations Guide: Call Volume

    Operations Guide: Call Volume

    $189.00

    Our Operations Guide: Call Volume will offer clarity and guidance around how many times might be too many times to attempt to contact a consumer. Our experts -- John Rossman and Mike Poncin of Moss & Barnett; and Ron Cater of The Law Offices of Ron Canter, LLC -- help make sense of the conflicting and opaque regulations affecting the debt industry.

    This Operations Guide comes complete with a link to the full video recording of the webinar -- great for use for all-staff trainings and quarterly in-services -- as well as a Certificate of Completion. This is a great resource for tracking training, allowing regulators and clients to see your agency's commitment to continuing compliance and education!

    Learn More
  22. Operations Guide: Hiring

    Operations Guide: Hiring

    $189.00

    Our Operations Guide: Hiring lays out how to find, interview, hire, and keep top collector talent. Our experts -- John Burke of Sentry Credit and Wally Steele, industry professional and consultant -- do the heavy lifting for you.

    This Operations Guide comes complete with a link to the full video recording of the webinar -- great for use for all-staff trainings and quarterly in-services -- as well as a Certificate of Completion. This is a great resource for tracking training, allowing regulators and clients to see your agency's commitment to continuing compliance and education!

    Learn More
  23. Operations Guide: Training

    Operations Guide: Training

    $189.00

    Our Operations Guide: Training lays out the components of a top-notch training program that will get new employees up to speed while also meeting the needs of tenured employees. From operations to compliance, our experts -- Mike Hiller of American Profit Recovery and Sheri Stringer of Account Control Technology, Inc. -- do the heavy lifting for you.

    This Operations Guide comes complete with a link to the full video recording of the webinar -- great for use for all-staff trainings and quarterly in-services -- as well as a Certificate of Completion. This is a great resource for tracking training, allowing regulators and clients to see your agency's commitment to continuing compliance and education!

    Learn More
  24. Collection Agency Financial Benchmark Report: Summer 2014

    Collection Agency Financial Benchmark Report: Summer 2014

    $349.00

    This report, compiled in partnership with Bizminer, will help you to benchmark your financial performance against your peers and competitors.

    This report is fully updated to include data through Q4 of 2013, in addition to historical data since 2009. Information is drawn from NAICS classification code 561440 and is aggregated from 2,446 collection agencies, across eight size categories with revenues ranging from under $500,000 to $50-$100 million. The report contains 30 graphs showing how key metrics differ across agencies of different size, and over time. Additionally: the Benchmark Report includes the P&L line item “Discretionary Owner Earnings,” which is the sum [Officers Comp] + [PreTax Net Profit] + [Amort-Deprec].

    Note:  All data is aggregated within categories listed above. There is no specifically identifiable data on any individual firm.

    Learn More
  25. To the Point: Compliance Management Systems

    To the Point: Compliance Management Systems

    $129.00

    A compliance management system (CMS) isn’t a product; it’s a process. That’s why we compiled the key points from our webinar “Building the Foundation of a Solid CMS” into one user-friendly report that outlines the key operational functions the CFPB looks for in a CMS, and how your whole organization can work towards a larger culture of compliance.

    Learn More

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