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  1. Peer Groups for Debt Industry Compliance Professionals

    Peer Groups for Debt Industry Compliance Professionals

    $395.00

    insideARM.com is now forming peer groups for Compliance Professionals in the debt industry. These are limited-membership groups of no more than 15 individuals per group, that meet monthly to foster conversation among colleagues who are struggling with similar issues on a daily basis.

    Groups are created thoughtfully, with attention paid to industry experience, company type, number of collectors in your organization, and, if appropriate, the industry. If approved, you will not be charged the introductory annual membership fee of $395 until after your group is created.

    Learn More
  2. inside-compliance

    insideCompliance: 2015 Subscription

    $499.00

    The Compliance Professionals Forum's bi-monthly webinar series makes YOU the expert in debt collection compliance.

    By purchasing this bundle you get access to all six of the 2015 insideCompliance webinars, and will receive the video recording after each webinar is complete. These targeted sessions give you unique access to top industry experts, and the chance to interact directly with our speakers and get personalized advice on the compliance topics. Purchasing a year-long pass is a great way to save money while not scrimping at all on expertise!

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  3. iO Store Image

    insideOperations: 2015 Subscription

    $499.00

    insideARM's bi-monthly webinar series makes YOU the expert in collection floor operations

    By purchasing this bundle you get access to all six of the 2015 insideOperations webinars, and will receive the video recording after each webinar is complete. These targeted sessions give you unique access to top industry experts, and a chance to interact directly with our speakers and get personalized advice on the operations topics. Purchasing a year-long pass is a great way to save money while not scrimping at all on expertise!

    Learn More
  4. insideARM.com's Research Library Pass

    insideARM.com's Research Library Pass

    $1,995.00

    An annual subsription to insideARM.com's Research Library gets you our entire back-catalog of comprehensive and info-rich reports, guides, checklists, and transcripts -- for a single price. Plus, you'll receive new products before they go up for sale in our store. This includes:

    • To the Points -- Study guides that include links to video recordings of our compliance-related webinars, plus certificates of completion for trainers.
    • Operation Guides -- Study guides that include links to video recordings of our operations-related webinars, plus certificates of completion for trainers.
    • Compliance Overviews (1099-c, Reg P, PCI DSS, UDAAP, FCRA, TCPA, Reg E)
    • A webinar-only seat at any paid webinar during your subscription

    ARM-U and ARM-U-related products, as well as Ontario Systems's Policies & Procedures, are not eligible in this offer. Other restrictions may apply.

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  5. Compliance Master Series Vol. 1

    Compliance Master Series, Vol. 1

    $529.00

    insideARM.com has compiled its Compliance Overviews into the Compliance Master Series: a low-cost, one-stop solution for learning about the most pressing compliance topics in 2014. When you purchase the Compliance Master Series, you get access to SIX Compliance Overview titles:

    • Regulation E
    • TCPA
    • UDAAP
    • FCRA
    • GLBA/Regulation P
    • PCI DSS 2014 Edition
    Learn More
  6. 2014 ARM-U Full Video and Transcripts (7 Videos)

    2014 ARM-U Full Video and Transcripts (7 Videos)

    $749.00

    You can watch all of the presentations from the 2014 session of ARM-U -- a two-day compliance and operations educational event held in Washington D.C. You'll receive the transcript and video link for each of the seven sessions delivered to your inbox instantly.

    • Anthony DiResta's Keynote: Compliance is Not a Book on the Shelf, but a Story
    • Regulatory Forecast
    • Understanding the Scope of a CFPB Audit
    • Service Provider Compliance
    • SCRA
    • How to Fire a Client
    • Building the Best CMS
    Learn More
  7. 2014 ARM U: Anthony DiResta on Compliance

    2014 ARM U: Anthony DiResta on Compliance

    $209.00

    View the complete video recording of Anthony DiResta's Keynote at the 2014 ARM-U educational summit held in Washington D.C. Included is the full transcript of DiResta's remarks. This is a terrific video for viewing during an employee inservice or during strategic planning meetings by upper management.

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  8. Compliance Overview: PCI DSS, 2014 Edition

    Compliance Overview: Payment Card Industry Data Security Standard (PCI DSS), 2014 Edition

    $159.00

    PROBLEM: Your agency is required to show PCI DSS Compliance, and you have no idea where to start. Having a list of requirements and checklists would ensure that you're able to keep on top of certification, saving you money in the long-run.

    SOLUTION: If your agency handles consumer credit card information of any kind, you'll want to make sure you're compliant. insideARM's Compliance Guide: Payment Card Industry Data Security Standard (PCI DSS), 2014 Edition will get you there. We'll explain the flurry of acronyms, how to comply with PCI DSS and how to avoid common mistakes.

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  9. 2014 ARM U: Understanding the Scope of a CFPB Investigation

    2014 ARM U: Understanding the Scope of a CFPB Investigation

    $209.00

    View the complete video recording of Understanding the Scope of a CFPB Investigation at the 2014 ARM-U educational summit held in Washington D.C. Included is the full transcript of the presentation. This is a terrific video for viewing during an employee inservice or during strategic planning meetings by upper management.

    Learn More
  10. Compliance Overview: UDAAP

    Compliance Overview: UDAAP

    $159.00

    Compliance Overview: UDAAP gives your collection agency actionable information about why UDAAP (Unfair, Deceptive or Abusive Acts and Practices) compliance matters and how to master it. Get the top 10 compliance tips, sourced from industry experts, to make sure your agency and vendors are keeping up with UDAAP requirements. Learn how the CFPB identifies and penalizes UDAAP violations with real-world examples. Use our comprehensive checklists to ensure your compliance management system goes above and beyond the requirements for a CFPB examination.

    Learn More
  11. 2014 ARM U: Service Provider Compliance

    2014 ARM U: Service Provider Compliance

    $199.00

    View the complete video recording of the Service Provider Compliance session at the 2014 ARM-U educational summit held in Washington D.C. Included is the full transcript of of the presentation. This is a terrific video for viewing during an employee inservice or during strategic planning meetings by upper management.

    Learn More
  12. Compliance Overview: Fair Credit Reporting Act (FCRA)

    Compliance Overview: Fair Credit Reporting Act (FCRA)

    $159.00

    PDF Download; 152 pages

    The Fair Credit Reporting Act regulates how entities – especially, in the case of this report, collection agencies – can collect, disseminate, and use consumer credit information.

     The most common way collection agencies can affect a consumer’s credit report is by reporting on the consumer’s debt history. Because collection agencies have the ability to influence a consumer’s creditworthiness, close attention must be paid to FCRA violations.

    You’ll learn:

    • Who is affected by the FCRA
    • What is permissable use?
    • The various reporting types
    • Metro 2 Formatting
    • And more!
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  13. Compliance Overview: GLBA/Regulation P

    Compliance Overview: GLBA/Regulation P

    $159.00

    We’ve compiled the latest legal thinking and real-world compliance tools into our latest Compliance Overview: GLBA/Regulation P. Learn how your company’s relationship with consumers impacts your compliance obligations – before the CFPB has to tell you. Use our model privacy notice outline to draft disclosures that may protect you from legal scrutiny. Understand what the CFPB looks for in an examination before an agent knocks on your company’s door.

    Learn More
  14.  2014 ARM U: Understanding the SCRA

    2014 ARM U: Understanding the SCRA

    $179.00

    View the complete video recording of Understanding the SCRA at the 2014 ARM-U educational summit held in Washington D.C. Included is the full transcript of the presentation. This is a terrific video for viewing during an employee inservice or during strategic planning meetings by upper management.

    Learn More
  15. 2014 ARM U: Regulatory Forecast

    2014 ARM U: Regulatory Forecast

    $179.00

    View the complete video recording of the Regulatory Forecast session at the 2014 ARM-U educational summit held in Washington D.C. Included is the full transcript of of the presentation. This is a terrific video for viewing during an employee inservice or during strategic planning meetings by upper management.

    Learn More
  16. Compliance Overview: TCPA

    Compliance Overview: TCPA

    $159.00

    Compliance Overview: TCPA offers a comprehensive analysis of the TCPA’s evolution in the collection industry, plus real-world tools to combat legal troubles. Learn the top 10 things your company can doright now to ensure compliance. Use sample scripts to develop legally sound and effective voicemail messages. Get the latest data on how TCPA lawsuits have increased over time, and what that means for the collection industry’s bottom line. Understand the key court cases that shape how the TCPA is interpreted for debt collectors.

    Learn More
  17. Compliance Overview: Regulation E

    Compliance Overview: Regulation E

    $159.00

    Regulation E, the set of rules enforcing the Electronic Fund Transfer Act, is one of the growing compliance concerns for debt collectors.Compliance Overview: Regulation E is the first report of its kind to provide real-world tools for the debt collection industry to comply with Regulation E.

    You’ll learn:

    • Who is affected by Regulation E
    • Best practices for compliance and disclosures
    • Top industry violations, and how to avoid them
    • Consumer liability for unauthorized transfers
    Learn More
  18. Compliance Guide: 1099-c

    Compliance Guide: 1099-c

    $129.00

    Our Compliance Guide: 1099-c provides convient clarity and guidance around when and how 1099-c forms -- forms that effectively discharge a consumer's debt -- should be filed with the Internal Revenue Service. The guide is easy to read and informative, keeping the information you need right at your fingertips!

    Learn More
  19. UPDATED for 2014: To the Point: Collection Call Compliance

    UPDATED for 2014: To the Point: Collection Call Compliance

    $129.00

    This is the resource to have on hand for questions regarding collection call compliance. This To the Point from insideARM.com's Ask the Attorney webinar covers:
    • What are some of the big dos and don’ts?
    • How often should you scrub?
    • How should one handle out-of-statute and bankruptcy notices?
    Learn More
  20. UPDATED 2014: To the Point: Telephony and Voicemail Messages

    UPDATED 2014: To the Point: Telephony and Voicemail Messages

    $129.00

    From the popular Ask the Attorney webinar series produced by us here at insideARM.com, we've culled the pressing questions and the expert answers into mini-briefs, perfect for when you only need the latest legal thinking on a specific topic. We'll get you up to speed on the following:

    • What is the impact of the recent Meyer v. PRA appeal as it relates to manual dialing of cell numbers?
    • Should first-party collections' departments also have measurements for abandoned call rates?
    • Are there any new changes for auto dialers and cell phones?
    • Can a message for a consumer be left with a live third party?
    • When should the mini-Miranda be used? Should it be used on a dialer call? And if it’s used on the dialer call, how is that not third-party disclosure?
    • Can you leave a message on an attorney’s voicemail?


    Learn More
  21. UPDATED July 2014: To the Point: Complaints and Dispute Resolution

    UPDATED July 2014: To the Point: Complaints and Dispute Resolution

    $129.00

    Consumer complaints are the next hot-button issue that federal regulators are looking to solve. That's why we've honed answers from our popular Ask the Attorney webinar into this finely focused report: to give you a head start on strengthening compliance and best practices.

    Learn More
  22. To the Point: TCPA Clarity and Questions

    To the Point: TCPA Clarity and Questions

    $189.00

    insideARM's insideCompliance webinar series turned to legal and industry experts to answer your burning questions about the TCPA -- The Telephone Consumer Protection Act. Additionally, our attorneys shared some of the latest court cases, giving insight into what judges are deciding in TCPA cases affecting those in the debt industry. We gathered these insights into To the Point: TCPA Questions and Clarity, a handy and insightful report that will keep you ahead of the competition.

    Includes the full video of the webinar, as well!

    Learn More
  23. To the Point: Lawsuit and Complaint Data

    To the Point: Lawsuit and Complaint Data

    $189.00

    Get the latest in-depth data about complaint and courtroom trends for 2014 in To the Point: Lawsuit and Complaint Data. Learn how to identify “repeat offenders,” or consumers and attorneys known for filing multiple lawsuits against collection agencies. Build a holistic compliance management system that can adapt to new legal realities without losing sight of compliance fundamentals.

    Includes full video of the insideCompliance webinar, too!

    Learn More
  24. To the Point: Compliance Management Systems

    To the Point: Compliance Management Systems

    $189.00

    A compliance management system (CMS) isn’t a product; it’s a process. That’s why we compiled the key points from our webinar “Building the Foundation of a Solid CMS” into one user-friendly report that outlines the key operational functions the CFPB looks for in a CMS, and how your whole organization can work towards a larger culture of compliance.

    Includes full video of the insideCompliance webinar, too!

    Learn More
  25. To the Point: CFPB Audits - Debt Buyers

    To the Point: CFPB Audits – Debt Buyers

    $189.00

    Debt purchasers, probably more than any other type of business, are in the sights of the Consumer Financial Protection Bureau because they work in what was once the most overlooked area of accounts receivable management. That’s why we compiled the key insights and latest legal thinking from our insideCompliance series into one user-friendly report, To the Point: CFPB Audits – Debt Buyers. This report contains top CFPB concerns for debt buyers, real-world tips for building a culture of compliance and much more!

    Includes full video of the insideCompliance webinar, too!

    Learn More

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