A Closer Look at CFPB Action v. National Collegiate Student Loan Trusts and Transworld Systems – What Does it Mean to the ARM Industry?

On Monday, September 18, 2017 the Consumer Financial Protection Bureau (CFPB) announced that it had reached a settlement in an enforcement proceeding against National Collegiate Student Loan Trusts (NCSLT) and Transworld Systems, Inc. (TSI) for alleged illegal student loan debt collection lawsuits.

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How to Course Correct Your Speech Analytics Program

Free webinar from Callminer – September 27 at 2pm ET

Many organizations acquire technology to address pressing challenges in their contact center and while your ship initially sets sail on a positive path, changes in executive sponsorship, technology champions and competing priorities can sometimes cause inertia in your program initiatives. But, there is a way to right the ship and course correct your speech analytics program. Find out how. Register today.

News and Opinion

from insideARM.com

» Empereon-Constar Announces Colocation Data Center at ViaWest

» 5th Cir. Holds Threat of Lawsuit to Collect Partially Time-Barred Debt Did Not Violate FDCPA

» A Closer Look at CFPB Action v. National Collegiate Student Loan Trusts and Transworld Systems – What Does it Mean to the ARM Industry?

» Court Rules Verification Docs Fulfill “Least Sophisticated Consumer” Standard

» This First-Party Thing is Heating Up

» Court Rules “Reply-by” Date Falling Outside 30-day Validation Notice Not a FDCPA Violation

» Webinar: Managing Third Party Risk

» Revenue Cycle Leader Profile: Kim Roberts, Abington-Jefferson Health and Aria-Jefferson Health

Court Rules Verification Docs Fulfill “Least Sophisticated Consumer” Standard

Last week a federal court in Michigan ruled that “verification documents” provided to a consumer by Portfolio Recovery Associates, LLC (PRA) met the Fair Debt Collection Practices Act (FDCPA) verification of debt requirements. The case is Cooper v. Portfolio Recovery Associates, LLC (Case No. 16-12969, U.S.D.C. Eastern District of Michigan, Southern Division). 

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insideARM Jobs

» Vice President, Human Resources - Executive Alliance - Las Vegas, NV

» Commercial Collector - Vericore - Mandeville, LA

» Debt Recovery Supervisor - KY Higher Education Student Loan Corporation - Louisville, KY

» Commercial Collection Sales - Hillcrest Davidson & Associates - Richardson, TX

» Manager of A/R & Client Engagement (SP) - Executive Alliance - Philadelphia, Philadelphia, PA / Delaware ar

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A Candid Conversation about Compliance - Washington, DC

10 October 2017 at 10:00 a.m.

Join the Compliance Professionals Forum for an in-person free meeting* where compliance professionals of all levels share their perspectives, accomplishments, and challenges. Problem-solve with local compliance professionals and walk away with strategies that you can implement right away. 

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Free Reports and Webinars

from insideARM.com

» Collect More, Spend Less: an ROI Guide to Collecting Through Digital Channels

» Omni-Channel Communications: Compliance and Opportunities

» Buyer's Guide to Right-party Contact Data

» Collection Call Compliance

» Email Communications: Practice Pointers for Third-Party Agencies

» Best Practices in Right-Party Contacts: A TransUnion True Talk

View all Free Reports and Webinars