Omnichannel Communications: Compliance in a New Paradigm

Consumers have a variety of ways available to them to interact with most of the businesses they work with. 


The debt industry, however, is bound by many rules and regulations making a lot of interactions a calculated risk. 


This webinar will look at: 

* How to manage the compliance implications of right-party contact right in an omnichannel environment 

* How to calibrate contact restrictions across multiple channels 

* How to maximize channel interaction to improve right-party contact and liquidation rates 

* What omnichannel communications looks like in the world of commerce 

* How it can look in a debt collection environment 

* The compliance risks and communication opportunities to be aware of from a legal perspective 

* A case-study of an effective omnichannel communication system 


The panel for this webinar includes: 


* Kevin Harrison, Infutor 

* John Bedard, Bedard Law Group 

* Kelly Knepper-Stephens, Stoneleigh Recovery Associates