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A sea of small white paper boats "swimming up stream", with one blue boat swimming off to the side [Image by creator Worawut from AdobeStock]

Why Consumer Experience and Compliance Will Be Critical to Downturn Survival

16 June 2022
File drawer with one folder in focus, labeled "Denied" [Image by creator tashatuvango from AdobeStock]

Washington Court Sides with Hunstein Copycat; Rejects Main Industry Defenses

15 June 2022
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Credit Eco to Go: The Problem Solving Game of Digital Communications [Podcast]

14 June 2022
File drawer with one folder in focus, labeled "Court Decisions" [Image by creator tashatuvango from AdobeStock]

Court Grants Partial Summary Judgment in FCRA Case Based on Statute of Limitations

13 June 2022
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BNPL is Primed for Growth

18 May 2022
Credit Eco to Go and insideARM podcast partnership [Image by creator from ]

Credit Eco to Go: Coming to America- Building a Friction-less Collection Process

12 May 2022
Image of a ripped piece of brown paper exposing a white background and the word "dispute" [Image by creator tumsasedgars from AdobeStock]

Boost Disputes Management Efficiency with Three Steps

4 May 2022
A sea of small white paper boats "swimming up stream", with one blue boat swimming off to the side [Image by creator Worawut from AdobeStock]

The End of Outbound Calling and the New Customer Experience Era in Collections

14 April 2022
A person pushing a button on a laptop that appears to have illustrated white envelopes jumping out of it [Image by creator ra2 studio from AdobeStock]

3 Compliance Myths about Email for Digital Debt Collections/Recovery

7 April 2022
[Image by creator Leigh Prather from AdobeStock]

Hunstein: Does CFPB Leadership Lack Courage and Vision?

31 March 2022
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Creditors: Four KPIs to Evaluate Digital Strategies at Collection Agency Partners Quickly

30 March 2022
[Image by creator Leigh Prather from AdobeStock]

Which Regulatory Hot Buttons will Emerge in 2022?

15 February 2022
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Owners Sued After Company Dissolved: New Ruling Highlights Why TCPA Liability Doesn’t Always Die With Company Making Calls

1 February 2022
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Three Things Creditors Need to Know about Email Addresses, Agencies, and Compliance Risk

25 January 2022
File drawer with one folder in focus, labeled "Court Decisions" [Image by creator tashatuvango from AdobeStock]

Reversed! Tenth Circuit Holds that There is Jurisdiction in Colorado Over A Florida Company That Made Calls to a Vermont Phone Number

20 January 2022
A sea of small white paper boats "swimming up stream", with one blue boat swimming off to the side [Image by creator Worawut from AdobeStock]

A Digital Transformation Means Thinking Differently

16 November 2021
A sea of small white paper boats "swimming up stream", with one blue boat swimming off to the side [Image by creator Worawut from AdobeStock]

Think Differently: How to Prepare for Debt Sales

11 November 2021
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11th Circuit Issues Substitute Opinion in Hunstein; Will Dissent provide Key for Defense Against Copycats?

29 October 2021
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Consent vs. Preference in Reg F - Don't Confuse Them

20 October 2021
[Image by creator Leigh Prather from AdobeStock]

CFPB publishes FAQs regarding Limited Content Messages and Call Frequencies

5 October 2021

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