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A sea of small white paper boats "swimming up stream", with one blue boat swimming off to the side [Image by creator Worawut from AdobeStock]

Gen Z, Trust, and the "Frictionless" Engagement Strategy of the Future

16 August 2022

4 Businesspeople in a thinking pose, each with a question mark floating above their head [Image by creator metamorworks from AdobeStock]

Debunking Three Compliance Myths Regarding Texting in Collections & Recovery

9 August 2022

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CFPB Encourages States to Police Credit Reporting; Targets Medical Debt, Tenant Screenings

27 July 2022

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Where Proficiency Meets Efficiency: Credit Bureau Disputes Case Management Systems

26 July 2022

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The Top 3 Strategies to Boost Post-Forbearance Returns [sponsored]

20 July 2022

A person holding a mobile phone that appears to have illustrated white charts, graphs, and dollar signs popping out of it [Image by creator ra2 studio from AdobeStock]

Debt Collection Text Messages Not Protected by Bona Fide Error?

18 July 2022

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Credit Card Issuer Wins Big ATDS Ruling in TCPA Suit Arising out of Debt Collection Calls

29 June 2022

A sea of small white paper boats "swimming up stream", with one blue boat swimming off to the side [Image by creator Worawut from AdobeStock]

Why Consumer Experience and Compliance Will Be Critical to Downturn Survival

16 June 2022

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Washington Court Sides with Hunstein Copycat; Rejects Main Industry Defenses

15 June 2022

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Credit Eco to Go: The Problem Solving Game of Digital Communications [Podcast]

14 June 2022

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Court Grants Partial Summary Judgment in FCRA Case Based on Statute of Limitations

13 June 2022

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BNPL is Primed for Growth

18 May 2022

Credit Eco to Go and insideARM podcast partnership [Image by creator  from ]

Credit Eco to Go: Coming to America- Building a Friction-less Collection Process

12 May 2022

Image of a ripped piece of brown paper exposing a white background and the word "dispute" [Image by creator tumsasedgars from AdobeStock]

Boost Disputes Management Efficiency with Three Steps

4 May 2022

A sea of small white paper boats "swimming up stream", with one blue boat swimming off to the side [Image by creator Worawut from AdobeStock]

The End of Outbound Calling and the New Customer Experience Era in Collections

14 April 2022

A person pushing a button on a laptop that appears to have illustrated white envelopes jumping out of it [Image by creator ra2 studio from AdobeStock]

3 Compliance Myths about Email for Digital Debt Collections/Recovery

7 April 2022

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Hunstein: Does CFPB Leadership Lack Courage and Vision?

31 March 2022

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Creditors: Four KPIs to Evaluate Digital Strategies at Collection Agency Partners Quickly

30 March 2022

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Which Regulatory Hot Buttons will Emerge in 2022?

15 February 2022

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Owners Sued After Company Dissolved: New Ruling Highlights Why TCPA Liability Doesn’t Always Die With Company Making Calls

1 February 2022