BUFFALO, N.Y. -- In May 2021, Erin Kerr at the IA Institute wrote an article entitled Why Your Self-Service Portal is Under-Performing and What You Can Do to Fix It (insidearm.com), in which she mentioned ensuring ADA Compliance in Service Portals. 

In 2019, there were approximately 10,200 lawsuits filed for ADA Title III website violations. In 2020, those numbers rose approximately 12%, even with the pandemic shutdowns.  Some industry experts believe that number will exponentially increase as the pandemic eases and businesses return to normal.

Keeping this in mind, Concepts2Code has addressed this issue for years with its TakeWebPayments payment portal. The solution provides enhanced consumer accessibility in order to address any potential Americans with Disabilities Act (ADA) Title III issues.

According to Mark Reinhard, President and Senior Software Architect, “It is simply good business sense. Not only are we providing access to everyone to pay their bills, but we are also helping our client partners stay compliant and reduce any potential litigation."

TakeWebPayments is just one of Concepts2Code’s ARM products that focus on accessibility and compliance. In 2018, they released the EasyWebDocs solution, a communications manager for mass emails and letter campaigns. All Concepts2Code solutions interface seamlessly with virtually all debt collection software, are PCI and industry compliant, and are designed for ease of use for the Consumer and your staff.  

About Concepts2Code

For the past 10 years, Concepts2Code has been providing collection agencies and municipalities with web payment and contact management solutions. Today, they service some of the largest and most recognized receivable management firms in the industry.  Whether it be ADA compliance, compliance with the Reg F changes, or maintaining PCI level 2 compliance, Conspets2Code’s goal is to increase client revenue while reducing their risk at a more reasonable cost.

For more information or a demo of the Concepts2Code solutions, please visit concepts2code.com.

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