GENESEO, N.Y. -- Coast Professional, Inc. (Coast) is excited to announce the promotion of Chad Reese to Senior Director of Operations. Mr. Reese has more than 20 years of experience in the collection industry and has managed high-performing teams for more than 19 years.
Mr. Reese began his Coast career as a manager in 2018 and was promoted to director in less than a year. He has been instrumental in establishing and expanding the company’s Western New York office locations and played a major role in growing the East Aurora office to 120 employees. Mr. Reese was directly responsible for managing the day-to-day collection activities of his team, which consisted of several managers and dozens of consumer care representatives.
In his new role, Mr. Reese will be responsible for supervising customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures. He will contribute to the development and execution of Coast’s short-and long-term plans at the company’s new Albion, New York office location. Mr. Reese will coach, develop, and counsel his teams to achieve quality performance, provide ongoing training when necessary, and monitor Coast’s daily operations in Albion.
“Chad has cultivated a culture of transparency and respect which encourages his employees to work hard and succeed,” said Jonathan Prince, Coast Chief Executive Officer. “His promotion is a result of his exemplary leadership skills, consistent success as a director, and dedication to Coast’s overall mission. I want to personally congratulate Chad on his well-deserved promotion.”
Mr. Reese is a member of the American Collector’s Association (ACA International). He received his bachelor’s degree from Davis College.
About Coast Professional, Inc.:
Coast Professional, Inc. is an accounts receivable management and call center-based company, dedicated to the respectful and ethical communication with consumers. Coast provides professional call center services to hundreds of campus-based colleges, universities, and government clients. Coast is a seven-time honoree on the Inc. 5000 list for America’s Fastest-Growing Private Companies provided by Inc. Magazine and in 2020, was recognized for the fifth time as one of the “Best Places to Work In Collections” by insideARM.com and Best Companies Group. Since 1976, Coast has worked closely with clients to increase recoveries by assisting consumers in resolving their financial obligations. Coast’s success is exemplified by exceptional recoveries, superior service, and dedication to the highest levels of compliance. More information about Coast can be found at www.coastprofessional.com.