Castel Communications to Showcase Word and Phrase Monitoring, Detection, and Analysis as Sponsor of ACA International Convention

Castel Communications, LLC, a leading supplier of contact management solutions to call centers worldwide will be a featured sponsor at the 73rd Annual ACA International Convention & Expo in Hollywood, FL, July 17-20, 2012. Castel will be presenting the extended capabilities of Castel Detect™ including its ability to analyze words, phrases, emotions and talkover occurring on LIVE calls to both agents and management teams.

“Castel Detect™, takes LIVE call analysis to a whole new level for call center business,” says Lenny Pruzansky, CEO and Chairman of LTD Financial Services whose call centers reside in Houston and San Antonio, TX. “For example, our teams now know within milliseconds when our agents state the mini-miranda to customers. We also track the customers’ side of call phrases like ‘Do not call my house’. This product has taken our compliance capabilities to a whole new level.”

Attendees are invited to visit Booth #813 and learn how specific words and phrases can be monitored on both sides of a LIVE call, helping in reducing compliance issues and customer complaints.

Catch a SNEAK PREVIEW HERE!

Headquartered in Buffalo, NY, Castel Communications, LLC is a market leader in delivering cutting-edge call center solutions for leading financial institutions, collection agencies, and telemarketing organizations across the globe. For more information about Castel products and services, call 800-657-8215, or visit www.castel.com.

For more information call 888.834.0051.