Castel's Voice Analysis Application to be Offered on Global Connect's Hosted Dialer

Castel Communications and Global Connect announced today their partnership to offer Castel Detect™ Voice and Speech Analysis through the Global Connect hosted GC1 Peak Dialer. This new integrated solution will be available in mid Q1 2013 to call centers looking for a hosted dialer and word/speech analysis solution.

“Both companies are committed to delivering innovative solutions to market,” says Rachid Cheaib, Castel’s CEO. “This partnership brings two incredibly talented organizations together to release an immediate voice and speech analysis product in a multi-tenant hosted dialer environment.”

“By integrating Castel Detect™ with Global Connect’s cloud-based GC1 Peak Dialer, we’re launching a competitively and affordable option for the middle market call centers,” said Darrin Bird, Global Connect’s COO. “Castel Detect™ and GC1 Peak Dialer are innovative product offerings and both companies are excited to expand their capabilities and offerings to their existing and new customers.”

Headquartered in Buffalo, N.Y., Castel Communications, LLC is a market leader in delivering cutting-edge call center solutions for leading financial institutions, collection agencies and telemarketing organizations across the globe. For more information about Castel products and services, call 800-657-8215, or visit www.castel.com.

Global Connect, LLC, headquartered in Mays Landing, N.J., is the collection industry’s leading provider of cloud-based dialing and communication services to businesses across the globe. For more information on Global Connect, call 1-888-421-4151 or visit www.gc1.com in the United States or www.gc1.ca in Canada.