Executive Change: ABC-Amega Names Thomas J. Riker Divisional VP, Operations

Published on:
23 March 2010 at 03:33 a.m. ET

Written by: Press Release –

http://www.insidearm.com/news/00014235-executive-change-abc-amega-names-thomas-j/

Buffalo, NY – Global commercial receivable management firm ABC-Amega Inc. has named Thomas J. Riker Divisional Vice President, Operations.

Riker will oversee management of key client portfolios for ABC-Amega’s 1st and 3rd party collection divisions. His other responsibilities include driving implementation of new outsourcing projects and managing the division’s outsourcing collection and customer retention staff.

Riker, who joined ABC-Amega in 2003 and has more than 35 years experience in call center operations, previously held the position of Director of Operations for ABC-Amega’s SoftCall® Division. He has served as Director of Call Center Operations for Cablevision, Director of Operations for DigiVision Satellite Services, and Customer Service and Administration for Prime Cable.

Riker’s promotion reflects ABC-Amega’s continuing focus on improving effectiveness, efficiency and quality service.

"Tom has been a key factor in the growth of our outsourcing division," said Al Steinhart, Senior Vice President and General Manager at ABC-Amega. "His professional approach, flexibility, and responsiveness to client needs have continued to help us maintain high levels of client satisfaction and confidence in ABC-Amega’s SoftCall® product. I’m sure he will bring the same level of professionalism to our third-party commercial collection clients. "

Riker and his wife reside in West Seneca, New York.

ABC-Amega is a respected receivable management firm headquartered in the United States with more than 80 years experience in commercial receivable management. For more information on ABC-Amega Inc., contact info@abc-amega.com or visit the company web site at www.abc-amega.com.