Executive Change: Lance DellaMea to Mercantile Adjustment Bureau as EVP and COO

Mercantile Adjustment Bureau, a leading provider of collection and recovery services has named industry veteran, Lance DellaMea Executive Vice President and Chief Operating Officer.  Lance has in excess of 20 years experience in leadership roles for both issuers and agencies. 

Most recently, he served as President of Firstsource Advantage, the debt recovery arm of the Indian BPO firm Firstsource Solutions.  Lance joined Firstsource’s predecessor Account Solutions Group in 2004 as Senior Vice President and was instrumental in growing the size of the collection company from 300 to nearly 1,000 collection agents in both the US and India over a five year period.  Prior to Firstsource, he served as VicePresident of Operations at Risk Management Alternatives, Equifax Risk Management Services and PNC National Bank.
 
"We are thrilled to add someone of Lance’s background and experience to the Executive Team at Mercantile", commented Jeffrey Miller, Mercantile’s President and CEO. "We are committed to providing a high level of performance with the transparency and flexibility that our marquee client base demands and deserves – Lance’s leadership and experience will be instrumental to ensure we continue to deliver on this promise" Miller added.
 
Headquartered in Williamsville, NY, Mercantile operates call centers in Williamsville and Rochester, NY and Tampa, FL.   Mercantile has provided collection and recovery services to bankcard, debt purchasing, automotive, consumer lending, utility, education and medical clients since 1934.  Among Mercantile’s client roster are top 5 card issuers and debt purchasers.