MINNEAPOLIS – ACA International proudly announces the launch of its 2011 Essential Collector Training Series with the first offering of two training programs aimed at providing valuable and practical education for debt collectors.

“FDCPA Essentials for Collectors is now available and has been reorganized to help collectors better understand the law and consistently apply it to their daily collection activities,” said ACA Director of Sales and Marketing Carey Shandley.

Growing concern over the increasing number complaints and consumer lawsuits alleging FDCPA violations has made it even more imperative for collection agency leaders to ensure employees are receiving proper training.  “Effective communication with a consumer is the lifeline to resolving past due accounts for debt collectors.  FDCPA Essentials for Collectors features the most critical aspects collectors need to know for complying with the law and maximizing recovery efforts,” said ACA International Research and Development Committee Member Irene Hoheusle, vice president of collections at Account Recovery Specialists in Wichita, Kan.

The second program in the series, Essential Collection Skills and Techniques, is currently in production and is scheduled to be available by early May 2011. Both programs are interactive CD-ROM computer-based training which provides learners with additional training materials, a progress report, a 30-question practice quiz and a certificate of completion.

To order the currently available training program FDCPA Essentials for Collectors, and the soon to be available Essential Collection Skills and Techniques, please visit www.acainternational.org/store or contact Carey Shandley at (952) 928-8000 ext. 715 or shandley@acainternational.org.

ACA International, the Association of Credit and Collection Professionals, is the comprehensive, knowledge–based resource for success in the credit and collection industry. Founded in 1939, ACA brings together more than 5,300 members worldwide, including third–party collection agencies, asset buyers, attorneys, creditors and vendor affiliates. ACA International establishes ethical standards, produces a wide variety of products, services and publications, and articulates the value of the credit and collection industry to businesses, policymakers and consumers. For more information about ACA International, visit www.acainternational.org.

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