American Coradius International Saves Capital with Full Shift to the Cloud

SAN FRANCISCO — LiveVox Inc., the leading provider of cloud contact center solutions, today announced  that receivables-management services provider American Coradius International LLC upgraded its contact infrastructure without capital expenditures by fully transitioning to LiveVox’s integrated application suite of ACD, dialer, IVR, call recording and business analytic tools.

Buffalo-based ACI, faced with paying significant capital to upgrade existing hardware contact center infrastructure, instead chose to expand its partnership with LiveVox, which is unique among hosted providers by delivering a patented, fully burstable, and PCI compliant cloud platform. LiveVox provides flexible, on demand solutions without demanding customers sacrifice cash resources. The feature-rich integrated application suite has enabled sizable contact centers to transition fully from hardware to hosted dialing, call routing and other contact tools.

“Technology is only as effective as its ability to allow ACI to maintain competitive advantage and continue to deliver results for our clients,” said Bob Duggan, Chief Operating Officer, ACI. “Our partnership with LiveVox has grown over several years. We were confident their proven cloud platform contained the full feature set we needed to achieve our business goals without requiring the significant upfront capital expense of hardware upgrades.”

Not only does the cloud delivery model virtually eliminate capital expenses, through the use of IP/MPLS transport, LiveVox is able to deliver security, reliability and ongoing operating cost efficiency over traditional premised solutions.

“Security, reliability and price should be concerns regardless of whether a contact center considers hosted or hardware technology,” said Louis Summe, Chief Executive Officer, LiveVox. “We address these challenges with PCI compliance and an MPLS mesh that integrates across all major carriers. IP/MPLS is the path that will allow businesses of all sizes to securely and reliably integrate cloud solutions such as LiveVox to build radically more cost efficient telephony infrastructure.”

About LiveVox
LiveVox is the leading provider of cloud contact center solutions. LiveVox offers a patented platform with integrated IVR, ACD, call recording and automated dialing configurable by a single web-based GUI. The fully burstable, carrier-class solution includes web-based multi-site deployment, routing and controls that are pre-integrated with major VoIP standards and carriers, delivering capacity on demand. LiveVox is headquartered in San Francisco. For more information, visit www.livevox.com