Collector Recovers Nearly $80,000 for Client, Gets Thank You from Debtor

A collector with Powell, Rogers & Speaks recovered $79,507.26 for her client last month on a past due hospital bill and received a bouquet of flowers and thank you letter from the guarantor/patient at payment. 

Powell, Rogers & Speaks is a national debt recovery firm with two locations; its Corporate Headquarters in Halifax, Pa. and an office located in Plantation, Fla. 

In August 2008, 10-year veteran medical collector/supervisor Misty Kolva of the Halifax office, collected $79,507.26 in past due hospital medical bills for a single patient that had gone over a year without payment. 

When Mrs. Kolva contacted the guarantor/patient, she was informed that the bills should have been resolved some time ago by her insurance carrier and was having trouble getting these bills resolved.  Mrs. Kolva gathered the information from the guarantor/patient and told her she would assist her in getting the bills resolved. 

Through many months of diligent follow-up and working with the carrier, she had the bills put through claims review and stayed with the account until the decision was rendered in the patient’s favor, which resulted in the payment being recovered.  This left the patient with a $150 co-pay. When contacted, the patient was ecstatic and could not thank Mrs. Kolva enough for her months of effort in getting the bills resolved.  The patient immediately forwarded in the $150 co-pay along with a large bouquet of flowers with an attached thank you note thanking Mrs. Kolva for her efforts in getting her bills resolved..

All too often in the debt collection business, bill collectors are made out to be the bad guys. In reality, a collector’s job is to assist the individual owing the debt to get the bill paid. 

In this case, the insurance carrier was denying payment and attempting to get out of their responsibility. But Mrs. Kolva stayed persistent and got the job done.