LiveVox CMO John McNamara to Discuss Recession Survival Tips at the CFSA Annual Conference

SAN FRANCISCO — LiveVox, the leading provider of hosted-dialer solutions, today announced that LiveVox Chief Marketing Officer John McNamara will discuss strategies for the payday advance industry to manage the current economic climate at the Community Financial Services Association annual conference Friday in Orlando.

Faced with increasingly uncertain economic conditions for borrowers of payday loans and increased regulatory scrutiny that could force lower fees, payday lenders should be assessing expenses and operations while employing an efficient way to both increase proactive consumer contacts and collections. McNamara, with 25 years in financial services and collections, is also Co-Founder of Fidelis Recovery Solutions Inc., of Marietta, Ga., which services several industries including the payday lenders.

“Payday lenders understand the value they bring to communities, but a tough economy and laws that threaten fee revenue will force this industry to take new approaches,” McNamara said. “Operational best practices, coupled with technology that increases customer service and, when needed, thoughtfully facilitates collections can increase revenues and improve margins.”

During his presentation “Navigating Recession: Tough Times Bring New Approaches,” McNamara will discuss:

• Making smart cuts to expenses and the right enhancements to operations
• Cost effective technology to increase customer contacts, drive revenue and improve service
• New approaches to collections without alienating customers and tips to select the right agency

Prior to LiveVox and Fidelis, John was Chief Operating Officer for Asset Management Outsourcing, Inc., SVP of Operations for Nationwide Credit/ACB, and VP of Operations for United Recovery Systems, LP. He is a frequent speaker and author on industry issues and trends.

Who: John McNamara, Chief Marketing Officer, LiveVox
What: “Navigating Recession: Tough Times Bring New Approaches”
Where: Community Financial Services Association Annual Conference
When: 1:45 PM, Friday, March 6, in Orlando

About the Community Financial Services Association
The Community Financial Services Association of America (CFSA) is the only national organization dedicated solely to promoting responsible regulation of the payday advance industry and consumer protections through CFSA’s Best Practices. As such, we are committed to working with policymakers, consumer advocates and CFSA member companies to ensure that the payday advance is a safe and viable credit option for consumers. For more information, go to www.cfsa.net.

About LiveVox
LiveVox is the first provider of hosted dialer solutions for the credit and collections industry. Breakthrough, patented technology and deep industry knowledge allow LiveVox to assist clients with optimizing their operations and collection strategies. Private, carrier-grade VoIP networks enable LiveVox to maximize the productivity of leading credit, collections, debt purchase and call center organizations at the lowest cost of ownership in the marketplace. LiveVox is headquartered in San Francisco. For more information, visit www.livevox.com.