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About the insideARM.com Store

insideARM.com’s Store is one of the most trusted online bookstores for the ARM industry. From reports to tutorials to webinars, our products are designed specifically to put you ahead of the game and the regulators.

What to Expect

Once you've completed your purchase for a downloadable product, you can download it by:

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Download a Complementary Sample of this Product

Compliance issues begin the moment your collectors pick up the phone and talk to a live person. There are traps, pitfalls, and confusing grey areas.

CPF is pleased to offer these peer-reviewed call scripts. They're a terrific addition to any compliance program, as well as valuable training tools not only for new-hires, but for ongoing in-services.

Table of Contents


Consumer Identification

Call Disclosures

Substance of the call

Closing the Call

Author: Compliance Professionals Forum

Length: 12 pages