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White House Issues Executive Order on Collection of Defaulted Federal Student Loans

On Friday March 21, 2019, as all of Washington awaited delivery of Robert Mueller’s report, The White House issued an executive order about promoting free and open debate on college campuses… and about students’ ability to repay their federal loans .

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Using Gamification to Improve Collection Center Performance

Collections-focused call centers are winning with gamification - through increased revenues from higher recovery rates, improved compliance, faster employee onboarding by making training more fun and effective, and improved employee retention. But the process isn’t all fun and games. Gamification programs need to be driven by business goals and backed by accurate, objective data and metrics.


In this new, free whitepaper from Noble Systems, find out how organizations have used gamification in collection centers and learn all about best practices for improving agent performance. Get the whitepaper here.


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iA Video Series: Ironing Out the Irony of ED's NextGen Strategy

On Monday I wrote about the Administrative Record (AR) submitted by the U.S. Government on behalf of the Department of Education (ED) in the case currently being debated at the Court of Federal Claims (COFC). Among other things, that AR reveals what ED has developed as its "enhanced servicing strategy" which will eliminate the need to separately procure the services of private debt collectors.

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The First Party Summit - A New Kind of Conference

17 June 2019 at 06:00 p.m.

The industry's first-ever and only Summit focused totally on the unique challenges of First Party Collections, Outsourcing, and Customer Care.

Event Details »


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