Top KPIs for Your Recovery Operations

Published on November 8, 2023 at 4:00 pm

Cali Thompson

Senior Content Manager at TrueAccord

Editor's Note: This article was originally published on TrueAccord's blog and has been republished here with permission. TrueAccord content—and all insideARM articles—are protected by copyright. All rights are reserved. 

peshkova / Adobestock

The goal of a recovery operation is to maximize profitability by efficiently recovering money lent to consumers—while maintaining consumer loyalty. This means that measuring the success of a recovery strategy goes beyond just dollars and cents and into consumer-centric metrics as well.

But how do teams measure overall portfolio performance, and what are the most important portfolio-level key performance metrics (KPIs)? Let’s take a look at a few of the top KPIs and how they can be categorized.

Key performance indicators for debt collection and recovery efforts:

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