CFPB Expands Consumer Complaint Access to Local Governments

In a recent blog post, the CFPB announced that it has started sharing consumer complaint data with local governments through its Government Portal.  The Government Portal gives local, state, and federal government agencies access to more granular information about consumers’ complaints and companies’ responses than the public is able to view through the CFPB’s public-facing Consumer Complaint Database.  The CFPB indicated that this initiative is intended to “increase the impact of our complaint data” by giving cities and counties information that will allow them to “increase their efforts to protect consumers at the local level.”  The initiative is consistent with statements made by Director Chopra regarding increased CFPB collaboration with other enforcement authorities.

The cities and counties initially chosen by the CFPB to receive access were those the CFPB deemed “best positioned to benefit from the CFPB’s complaint data” consisting of: