ROCKVILLE, Md. -- insideARM and the iA Institute announced today that Katie Keich has joined its leadership team as Vice President of Commercial Services.

Katie is an experienced credit & collections leader with an extensive background in the logistics and supply chain industry. She worked her way up from being an accounts receivable specialist to Director of Credit & Collections as the organization grew from a franchise with under $5M in revenue to a global logistics organization with nearly $2B in revenue. It was Katie’s responsibility to establish credit policy, build a collections department, and train sales and credit associates across the country.

She is a five time winner of her firm’s Special Recognition for Outstanding Performance.

"As the architect of her firm’s credit and collection policy, Katie achieved credit losses of .3% on revenues of $650M, a record unheard of in the commercial space,” said Stephanie Eidelman, CEO of insideARM. “We are excited to bring the strategies she developed to the thousands of organizations that could reap a meaningful return by implementing her proven processes.”


Through its new Commercial Division led by Katie, insideARM will deliver workshops, training, conferences and more. First up will be a one day workshop for commercial credit & collections leaders in Nashville on June 17 including topics like credit policy, collections process and how to effectively use first and third party partners. More information will be coming soon.  

“I’ve spent most of my career learning and developing a system that works. Now I can’t wait to share what I’ve learned and to make a broader impact,” said Keich. "I couldn’t be more excited for this new challenge, and to join this smart and creative team of men and women at the iA Institute and insideARM.”

You can contact Katie here.

About The iA Institute

The iA Institute is a media company that provides context, insight, and practical information to the complex debt industry. Professionals turn to us with the day-to-day challenges not covered in training. iA initiatives bring a range of stakeholders to the table in candid and intimate environments to inform, to build a culture of compliance, to address industry challenges, and to make profitable connections. The iA Institute publishes – including the flagship Daily Insider newsletter, and iA Research Service -- hosts conferences including the First Party Summit and Women in Consumer Finance, and manages the Consumer Relations Consortium & Innovation Council. More at

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