SAN FRANCISCO, Calif. -- LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced that part of its executive team is joining insideARM’s (iA) Innovation Council to help advance the discussion on top challenges faced by the ARM industry’s largest players and how cloud technology is helping to solve them.
Dusty Whitesell, Chief Evangelist, LiveVox states, “There is no doubt that the change of pace is leaving many businesses scrambling. Whether it be regulatory or consumer shifts, the ARM industry must be able to evolve--and evolution takes innovation. LiveVox has been at the forefront of this innovation with our cutting-edge cloud solutions spanning TCPA risk mitigation, payment security, multichannel, analytics, and much more. I hope to share our collective insight and learn from other committee members to accelerate the innovation needed to keep the industry’s most complex players at the forefront of change.”
The Innovation Council will help facilitate regular dialogue between industry leaders on how advancements through technology and other innovations are essential to the success of organizations that engage in debt collection (whether creditor, agency, law firm, or debt buyer). The Council operates in conjunction with the Consumer Relations Consortium (CRC), a private, limited membership group organized and run by The iA Institute for those firms that are larger market participants (LMP) and creditors, a group for forward-thinking leaders who take the position that this critical discussion should be candid and practical.
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