ACA International Study Shows Actual Data Counters Industry Stereotypes

WASHINGTON, District of Columbia – ACA International, the association of credit and collection professionals, has released a new whitepaper “Diversity in the Collections Industry: An Overview of the Collections Workforce,” which shows that the credit and collection industry has one of the more diverse workforces in the U.S. 

Using U.S. Census data and information from the Bureau of Labor Statistics, ACA found that while women constitute roughly 47 percent of the overall U.S. workforce, women make up 70 percent of the total collections workforce.

As a further testament to the diversity of the industry, racial and ethnic minorities account for 40 percent of the total collections workforce today. Specifically among women, racial and ethnic minorities also account for 40 percent of the total workforce population.