WOODLAND HILLS, Calif. – Convergent Revenue Cycle Management, Inc., a national provider of healthcare revenue cycle management and patient access solutions to top hospitals, has announced that Will Richter has been promoted to Senior Vice President of Client Management. Richter has been working for Convergent for 12 years and most recently served as Senior Account Executive on the client management team, where he oversaw many high profile client engagements.
In his new role, Richter is responsible for providing leadership to the client management team, developing growth strategies for clients, and providing the strategic vision for the continued enhancement of client services.
“Will Richter has a proven track record of developing and executing successful growth strategies for our client-partners,” said Mark Schanck, President of Convergent Revenue Cycle Management, Inc. “With his deep understanding of healthcare financial services, Will continues to help Convergent optimize our business functions, industry reputation and overall financial performance.”
Before his new appointment, Richter successfully held numerous roles at Convergent. He spent five years working in the company’s operations function, where his expertise encompassed management of problematic healthcare claims and payers, workers’ compensation and motor vehicle claims reimbursement, and provider contracting and appeals strategies. After that, Richter worked his way to becoming the Senior Managing Attorney with the problem claims department before ultimately making the transition into the client management area.
Richter graduated from Marquette University in Milwaukee, WI, and he received his law degree from the Cleveland-Marshall College of Law at Cleveland State University. He regularly presents workshops and training for health systems and professional healthcare organizations across the country. His professional memberships include the American College of Healthcare Executives (ACHE), the Healthcare Financial Management Association (HFMA) and the American Association of Healthcare Administrative Management (AAHAM).
“I’m happy to lead the client management team as we continue to enhance our quality of service, improve operational efficiency and boost customer satisfaction,” said Richter. “My goal is to support our clients and partners and ensure both they, and their patients, enjoy the best customer experience possible with Convergent-provided services.”
About Convergent Revenue Cycle Management, Inc.
Convergent is one of America’s largest business process outsourcing, patient service, revenue cycle and receivables management companies. Convergent’s healthcare division offers patient-focused contact center technology and regulatory expertise to help hospitals and healthcare providers improve financial operating performance, enhance the patient experience, and improve relationships between patients and providers. In 2014, Convergent was acquired by Account Control Technology Holdings, Inc., which offers comprehensive business process outsourcing solutions for the consumer, education, financial, government, healthcare, telecom, utility and other markets. For more information on Convergent, visit www.convergentusa.com or call 561-862-1999.