OnGuard Pioneers New Approach to Working Capital with Customer-Centric Credit Management

London & New York — OnGuard, provider of business-to-business credit, collections, and complaints management solutions, has developed a new approach to credit management that optimizes working capital and enhances the customer-supplier interface. By combining credit, collections and complaints management processes into a single customer-centric function, OnGuard’s innovative approach allows firms to better manage accounts receivables, directly improving profitability by reducing the financial risks posed by write-offs and late payment.

Historically, working capital optimization has focused on inventory, accounts payable and cash management. However, OnGuard emphasizes the importance of placing accounts receivables, often the largest entry on the balance sheet, under greater scrutiny. This approach is borne out of the fragility of today’s client-supplier relationship and the detrimental impact of late payment, whether by accident or design, all the way down the supply chain.

“OnGuard firmly believes that a business, regardless of size, has a duty to pay in a responsible manner,” states David W. Taylor, CEO, OnGuard. “Invoices must flow from supplier to customer and money from customer to supplier in the most seamless fashion possible. All businesses are aware that client relationships are key but a serious blind-spot in the customer-supplier interface emerges when the customer becomes a debtor. Whilst the majority of an organization is focused on the ‘customer’, the collections department focuses on the ‘debtor’, meaning short-term gain can override the longer-term relationship. This is a clear business issue that senior management should address.”

OnGuard proposes a 360-degree view of customer relationships with advanced software tools that address credit, collections and complaints management and allow businesses to directly benefit from the level and type of customer engagement these functions provide. A customer-intimate credit manager not only clears the path to payment and improves accounts receivables but, by understanding and analyzing customer behavioral information, can form the strongest of bonds to ensure the relationship is sustained.

About OnGuard
OnGuard is pioneering a new approach to credit, collections, and complaints management in the business-to-business market, by redefining the role of accounts receivable and maximizing the customer intimacy within these business functions.

Focusing on accounts receivable allows businesses to optimize working capital and reduce the financial risk posed by write-offs and late payment. OnGuard operates on the principle of bringing credit management into the heart of an organization, driving product and service developments on the basis of strong business ethics and on-going innovation.

An international company headquartered in the Netherlands with regional operations in the UK, USA, Australia and New Zealand, OnGuard services more than 850 customers with 10,000 daily users across 30 different countries. Along with its primary focus on the development and implementation of credit management solutions, OnGuard provides related consultancy, business intelligence services, training and a professional service center to support its global users in the day to day use of the software. www.onguard.com