How Can the ARM Industry Reduce Waste?

Chris Smith

I’ve been thinking about waste.

As you probably know, the ARM industry largely operates on a “no win no fee” basis, meaning creditors typically pay debt collection agencies a % commission when they collect money. This results in much talk about the “cost-to-collect” – but I’m left wondering about the cost to not collect. What about the costs incurred on all those accounts which don’t pay?