The problem with a checklist is at some point, you check it. Whether that checklist is profit-prioritized or written in crayon, at some point everything on list will be complete.
The checklist is a poor model to run any business by because it implies that once you check something off the list it’s complete. Even worse, what happens to people when training is a line item on your checklist? It causes frustration on our part and theirs.
Any of these questions sound familiar?
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