ACA International congratulates the latest member agency to receive the Professional Practices Management System (PPMS) “certified agency” designation:
* Peacock Consulting, LLC, Monona, Wis
PPMS is a management system for collection agencies based upon developing, implementing and adhering to a set of industry-specific professional practices and policies. The required foundational training session teaches participants about the 17 basic elements of a PPMS and how to develop the following types of documentation to support the PPMS:
* Company manuals.
* Company procedures.
* Work instructions.
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