Northland Group Lands Top Honors at 2011 Debt Connection Symposium

Living up to its reputation as one of the collection industry’s most innovative and top performing agencies, The Northland Group, Inc., recently took home several top honors from the prestigious 2011 Debt Connection Symposium in Las Vegas, Nevada.

“It’s our mission and our passion to make sure our clients are always beyond satisfied with our service and results,” said Northland Group President Lance Black. “So receiving such high honors from two of our biggest clients carries a very special meaning for us.”

Both Resurgent Capital Services and Discover Financial Services recognized Northland Group for its innovation and overall performance during 2011. Resurgent named Northland Group its Best Overall Agency and Innovator of the Year. Discover recognized Northland Group with its “Late Stage Performance” Award.

“We work hard every day to stay ahead of the curve in terms of our data gathering, legal compliance and collection practices,” Black said. “Our employees love being on the front end of new trends, techniques and technologies within the industry. They have a passion for and a pride in their work that you just can’t teach.”

Resurgent’s 2011 Innovation Award recognized Northland Group’s achievements in the business analytics and strategies it used surrounding compliance and performance for various ages and verticals of debt. The Performance Awards from Resurgent and Discover honored Northland Group’s outstanding accomplishments in collections and back office support across entire clients, specific markets and key personnel over a consistent period of time.

“We’ve set the bar rather high, but our employees are always striving to move it even higher,” Black said. “Really, these awards are a testament to their talents and dedication to the craft. It’s something we can all celebrate together.”

Founded in 1982, The Northland Group provides business process outsourcing services focused on accounts receivable management and collection services for national credit grantors, debt buyers, and student loan lenders and servicers. Northland Group is recognized as a national leader in secondary and late stage collections, delivering competitive returns with proven compliance and client brand enhancement. Led by President Lance Black, Northland Group pioneered Direct Response Collections, a process-driven segmentation and direct access approach to a variety of easy contact and payment methods that increases returns while enhancing client brand relationships. Northland Group is an ISO 27001:2005 certified Organization.