Executive Change: Thomas Riker Promoted at ABC-Amega's SoftCall

ABC-Amega Inc. has named Thomas J. Riker, Director of Operations for its SoftCall™ first party collections outsourcing division. In addition to responsibilities associated with managing the division’s outsourcing collection and customer retention staff, Tom will drive implementation of new outsourcing projects.

Tom, who previously held the position of Operations Manager for ABC-Amega’s SoftCall™ Division, has more than 30 years experience in call center operations. He has served as Director of Call Center Operations for Cablevision, Director of Operations for DigiVision Satellite Services, and Customer Service and Administration for Prime Cable.

"We consider Tom a tremendous asset. He has been key in our Outsourcing Division’s growth and on-going success in delivering quality service as well as high levels of client satisfaction," said Paul Catalano, president, ABC-Amega. "We recently entered into an agreement with a major regional telecommunications provider in which Tom played a key role. When it comes to going the extra mile, he has consistently been there for our clients."