Castel Communications, LLC today announced that Tom Quattrini, has been named Castel’s Vice President, Customer Service, reporting to John Ripa, Castel’s COO.
As vice president, Quattrini will be responsible for facilitating the overall strategic planning process for Castel’s customer implementations, installations and statement of work projects. Additionally, he will be responsible for cascading business strategies required to achieve Castel’s growth goals and the goals of its customers and partners.
Possessing over 25 years of experience, Quattrini’s previous positions involved responsibility for quality process initiatives and technological strategies enabling business process improvement. In his previous role with Sodexo, Quattrini contributed significantly to the company’s success and growth by leading key strategic initiatives in global data warehousing, financial planning and analysis, and disaster recovery and business continuity.
Prior to Sodexo, Quattrini managed, planned, and supported IT solutions at General Motors Delphi Thermal operations. Completing extensive process planning and technology, Quattrini reengineered key processes and implemented new technologies to improve synergy and efficiency.
Quattrini holds a MS Degree in Mechanical Engineering and an MBA in Business Administration from the State University of New York at Buffalo.
Headquartered in Buffalo, N.Y., Castel Communications, LLC is a market leader in delivering cutting-edge call center solutions for leading financial institutions, collection agencies and telemarketing organizations across the globe. For more information about Castel products and services, call 800-657-8215, or visit www.castel.com.