Leading companies are transforming their collections strategy and driving improved outcomes through a multi-channel approach using IVR, text and email.
Download this case study to learn how a large US retail card servicer:
- Increased their account-per-collector ratio by 67% (1,500 to 2,500) using interactive messaging instead of collectors with early-stage delinquent accounts.
- Saved $2.8M annually by using an orchestrated cross-channel outreach strategy to reach and engage borrowers.
- Received 19% more self-service payments compared to agents by using messaging to steer customers to easy-to-use IVR or web payment options.
Get the case study to learn how proactive engagement for collections makes it easy to collect more and spend less.