The easiest path to compliance with the seven-in-seven rule is making one call per day. But that is less a proper strategy and more of a submission to Regulation F. Collectors that take a one-call-per-day approach risk falling behind competitors, collapsing profit margins, provoking regulatory fines, and lawsuits.
In this short, stat-rich case study, find out how MRS BPO used Phone Behavior Intelligence (PBI) from Neustar, a TransUnion company, to identify low and high- probability calls and help them identify the best times of the day or week to contact a specific customer. With new, deeper insight into call probability, MRS created efficiencies by reallocating staff to other, less successful, outreach efforts to achieve the same RPC rate company- wide. They also saw a contact rate increase of 15% in the first month.