Third-Party Debt Buyer Increased Right-Party Contact Rate by 60 Percent
A well-established third-party debt buyer needed help. The company excelled at the core collections process, with strong predictive modeling identifying customers most likely to repay, but needed to be more efficient in contacting right parties — while mitigating risk to TCPA compliance.
Neustar, a TransUnion company, analyzed the company’s call data and uncovered significant room for improvement. By overlaying Neustar’s authoritative data — for identification, verification, phone activity, and phone type — the company was able to:
Download the full case study to learn how to increase productivity and revenue, while maintaining strict TCPA compliance.