This illustrated brief is designed for legislators, regulators, industry participants, and anyone seeking to get their arms around how the latest technology affects the consumer experience.
illustrated journey begins with a consumer’s application for credit and
continues through purchases, payments, and dealing with possible life curves
such as fraud alerts, identity breaches, late payments, or collection notices.
brief was developed by the iA Institute with input and guidance from members of
the iA Innovation Council, a working group of leading industry firms that
gathers three times each year for substantive dialogue and collaboration. The
group takes a collaborative whiteboard approach to identifying points of
friction across the collection lifecycle and developing solutions.