According to Hiya’s 2021 State of the Call report on global data from more than 150 billion calls, 94% unknown calls went unanswered. Imagine the number of calls a collections representative would need to make periodically to establish contact with a customer
Not only is it obtrusive and humiliating for customers to receive collections calls, it’s also completely out of touch with how people prefer to interact with businesses. It’s high time things changed.
Learn how ‘Collections of the Future’ puts forward a model with digital levers — Analytics, Automation, Artificial Intelligence (AI) and Machine Learning (ML) to transform creditor/consumer debt engagement, re-imagining the collections experience to drive better results for both parties.
By supercharging the collections experience — customers are happier, creditors get better returns and operating costs are slashed.