Customer behavior and spending is changing. The CFPB is hyper-interested in data collection, use, and privacy. New (and old!) agency partners and technology companies are promising to solve your problems, but how can you be sure your vendors are compliant, efficient, and that you’re getting what you paid for?  In The Vendor Management Masterclass I, our panel of experts discussed:

  • How to decide which partners to audit and how
  • Why it's critical to make site visits, even if you have partners working remotely
  • Audit green flags vs. red flags (that aren't necessarily findings!)

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