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Voicemail, email, IVR, web portal, text message - New channels for consumer communication certainly make compliance a complicated matter. Whether your purpose is to inform, remind, or call to action, messaging practices are regulated by laws from both federal and state governing bodies - And the stakes are high. How do you meet consumers on their terms, without running afoul of the law?

Join our panel of industry leaders - including Tim Collins, General Counsel, Convergent Outsourcing; David Cherner, Esq. of Moss & Barnett LLC; and Rozanne Andersen, Esq., Vice President and Chief Compliance Officer at Ontario Systems, LLC - as they discuss topics including: 

Best practices for email communications, and why the to, from and subject lines really matter 

  • Text messaging that addresses both the TCPA and the FDCPA; 
  • Consent and revocation management beyond the cell phone; 
  • How to use your IVR for more than payments; 
  • Mini Miranda disclosures revisited; 
  • Voicemail techniques for live, prerecorded, land lines and cells 

Get the explanation you need to build a technology-enabled communication strategy that engaged consumers, and supports your compliance policies.