We know how consumer behaviors have changed and where we have opportunities to improve our operations, so what’s next?

In this session of “How the Pandemic Impacted Consumer Behavior and How Those Changes will Impact Your Operations,” Aleks Whitchurch (CEO/Founder, Quanta Credit Services), Tim Stapleford (President/Co-Founder, Spring Oaks Capital), and Michael Orefice (Business Practice & IT Leader, Bridgeforce) discuss:

  • How to adapt your customer contact strategies to keep up with changing consumer behaviors
  • How to use data to drive your strategies and technology roadmap
  • Why you should be investing in a digital-first strategy

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