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A small a-frame chalk board with the word "Rating" above a series of stars [Image by creator slitthiphong from AdobeStock]

Vendor Scorecards: Overdue for a Re-think?

26 February 2018
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Five KPIs for the Collections Department (sponsored)

12 February 2018

Collection Boot Camp: The Red Flags Rule and Debt Collection (sponsored)

8 January 2018
Cover image for Convenience Fees Benchmark report with image of person looking at a laptop and holding a credit card [Image by creator insideARM from ]

Over 3/4ths of Industry No Longer Charges Convenience Fees, Study Finds

14 December 2017
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Five Insider Tips to Enhance Your Right-Party Contact Strategy (sponsored)

21 November 2017
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FCC Issues New Proposed Robocall Blocking Rules; Collectors Have a Unique Challenge

20 November 2017
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Is Inaccurate Right-Party Contact Data Putting Your Collections Business At Risk? (sponsored)

15 November 2017
A robot in a thinking pose against a backdrop of white letters that appear to be flying through the air [Image by creator phonlamaiphoto from AdobeStock]

FCC Commission Meets Tomorrow; Will Address Robocall Blocking

15 November 2017

3 Questions and Answers About Mobile Phone 'Blacklists'

14 November 2017
A sea of white blocks that say "manual work" with one green ball that says "automate it!" [Image by creator iQoncept from AdobeStock]

Don’t Miss Your Opportunity to Automate These 3 Parts of Your Account Workflow

13 November 2017
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Right-Party Contact Data Benchmarks: Is Your Strategy Up To Speed? (sponsored)

7 November 2017
A cup of coffee, a pen, and a magnifying glass sitting on a blackboard that says "Lessons Learned" written in chalk [Image by creator Tuomas Kujansuu from AdobeStock]

Use These 3 Methods to Make Your Best Account Tactics Your Only Tactics

31 October 2017
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10 Steps To a Data-Driven Collections Strategy (sponsored)

30 October 2017
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Collection Boot Camp: How to Respond to Collection Disputes

26 October 2017
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What’s the Most Important Account in Your Collections Inventory? (sponsored)

11 October 2017
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Infographic: The Road to Collections Recovery (sponsored)

5 October 2017

Focus on 3 Key Areas to Audit Collection Agencies: Area 2, Training

27 April 2017

Focus on 3 Key Areas to Audit Collection Agencies: Area 1, Cash Handling

26 April 2017
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CFPB Issues Compliance Bulletin on Production Incentives

30 November 2016

How to Manage Vendor Compliance

19 October 2016

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