See all Topics
One face out of many blowing a whistle [Image by creator freshidea from AdobeStock]

What Has Driven the Increase in Complaints to the CFPB and What Should They Do About it?

3 February 2021

 [Image by creator dim4ik69 from AdobeStock]

Only 4% of 2020 CFPB Complaints Relate to COVID-19? Maybe, Maybe Not.

20 July 2020

File drawer showing folders labeled "complaints" [Image by creator Olivier Le Moal from AdobeStock]

Debt Collection Complaints Down? CFPB Releases COVID Edition of Complaint Bulletin

27 May 2020

Image of road sign that says "Massachusetts Welcomes you" [Image by creator spiritofamerica from AdobeStock]

Mass. AG Enters $4M Settlement with PRA for Allegedly Violating Consumer Protection Laws

11 November 2019

 [Image by creator BillionPhotos from AdobeStock]

CFPB's Semi-Annual Report Contains Some, But Not Much, Information About Debt Collection

10 October 2019

File drawer showing folders labeled "complaints" [Image by creator Olivier Le Moal from AdobeStock]

CFPB Complaint Database to Remain Public, but Will Include Enhancements to Put Data into Context

19 September 2019

 [Image by creator LittleGallery from AdobeStock]

Complaint Data Trends and Limitations: Three Take-Aways From the CFPB's Annual Consumer Response Report

3 April 2019

 [Image by creator LittleGallery from AdobeStock]

CFPB Publishes its Fall 2018 Semi-Annual Report: Credit Invisibility, Mortgage Shopping, Consumer Complaints, and a Laundry List of Enforcement Actions

27 February 2019

Sharpie pen checking off check boxes on list [Image by creator pixelrobot from AdobeStock]

Compliance Checklist for Collection Professionals – A Look Back at 2018’s Most Critical Issues

7 January 2019

BCFP Releases Complaints Snapshot, Debt Collection No Longer No. 1

25 October 2018

Image of a mobile phone that says "Fintech" next to lots of white financial icons that appear to be floating in the air [Image by creator zapp2photo from AdobeStock]

Integrative Technology Remains a Controversial Topic for Debt Collection Agencies

23 July 2018

A small child in a superhero pose, wearing a blue t-shirt, red mask and red cape [Image by creator yuryimaging from AdobeStock]

Debt Collector Brings RICO Suit Against Lexington Law

7 June 2018

File drawer showing folders labeled "complaints" [Image by creator Olivier Le Moal from AdobeStock]

Convoke Adds Complaints Management to its Platform

17 May 2018

Arms of 5 business people holding up different colored large "quote" marks [Image by creator Sergey Nivens from AdobeStock]

CFPB Releases Final Request in Call for Evidence Series About its Practices

12 April 2018

How to Manage Your Online Reputation in the ARM Industry (sponsored)

8 March 2018

File drawer showing folders labeled "complaints" [Image by creator Olivier Le Moal from AdobeStock]

CFPB Looking for Input on its Controversial Complaint Portal

6 March 2018

CFPB Complaints

Mulvaney to Move CFPB's Consumer Response; ACA Puts Complaints in Perspective

5 February 2018

CFPB Complaints

Continuity, Compliance and the CFPB: Food For Thought When Responding to Complaints (sponsored)

30 November 2017

Image of a ripped piece of brown paper exposing a white background and the word "dispute" [Image by creator tumsasedgars from AdobeStock]

Collection Boot Camp: How to Respond to Collection Disputes

26 October 2017

File drawer showing folders labeled "complaints" [Image by creator Olivier Le Moal from AdobeStock]

What to Include in an 'Interim Response' on CFPB Complaint Portal

5 September 2017