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What Has Driven the Increase in Complaints to the CFPB and What Should They Do About it?
3 February 2021
Only 4% of 2020 CFPB Complaints Relate to COVID-19? Maybe, Maybe Not.
20 July 2020
Debt Collection Complaints Down? CFPB Releases COVID Edition of Complaint Bulletin
27 May 2020
Mass. AG Enters $4M Settlement with PRA for Allegedly Violating Consumer Protection Laws
11 November 2019
CFPB's Semi-Annual Report Contains Some, But Not Much, Information About Debt Collection
10 October 2019
CFPB Complaint Database to Remain Public, but Will Include Enhancements to Put Data into Context
19 September 2019
Complaint Data Trends and Limitations: Three Take-Aways From the CFPB's Annual Consumer Response Report
3 April 2019
CFPB Publishes its Fall 2018 Semi-Annual Report: Credit Invisibility, Mortgage Shopping, Consumer Complaints, and a Laundry List of Enforcement Actions
27 February 2019
Compliance Checklist for Collection Professionals – A Look Back at 2018’s Most Critical Issues
7 January 2019
BCFP Releases Complaints Snapshot, Debt Collection No Longer No. 1
25 October 2018
Integrative Technology Remains a Controversial Topic for Debt Collection Agencies
23 July 2018
Debt Collector Brings RICO Suit Against Lexington Law
7 June 2018
Convoke Adds Complaints Management to its Platform
17 May 2018
CFPB Releases Final Request in Call for Evidence Series About its Practices
12 April 2018
How to Manage Your Online Reputation in the ARM Industry (sponsored)
8 March 2018
CFPB Looking for Input on its Controversial Complaint Portal
6 March 2018
Mulvaney to Move CFPB's Consumer Response; ACA Puts Complaints in Perspective
5 February 2018
Continuity, Compliance and the CFPB: Food For Thought When Responding to Complaints (sponsored)
30 November 2017
Collection Boot Camp: How to Respond to Collection Disputes
26 October 2017
What to Include in an 'Interim Response' on CFPB Complaint Portal
5 September 2017