Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.
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What's The Next Thing You Need to Worry About? Sustainability.
13 September 2021
Will My Calls Be Blocked on July 1?
14 June 2021
What it Takes to Get a Green Checkmark Displayed With Your Call: Understanding Termination
19 April 2021
What it Takes to Get a Green Checkmark Displayed With Your Call: Understanding Authentication
7 April 2021
What You Need to Know About Caller ID Authentication
11 March 2021
Debunking the June 2021 STIR/SHAKEN Deadline: Will it Impact Your Calls?
4 March 2021
The Road to Contact Tracing is Not So Smooth
29 June 2020
Could There Be a Light at the End of the Constant Tunnel of Audits and Exams?
25 July 2018
Call Center Worker and Consumer Protection Act Continues to Build Support
17 July 2018
Diversify, or Suffer the Consequences
4 June 2018
Bill Requiring Offshore Agents to Disclose Location Still Lives
21 March 2018
Vendor Scorecards: Overdue for a Re-think?
26 February 2018
What Happens When a Whale Gets Swallowed? The Potential Sale of Tenet Healthcare Could Significantly Impact U.S. ARM Companies
25 September 2017
Long Arms of the CFPB Don’t Exclude Healthcare Providers
24 August 2017
Empereon-Constar And HQC LLC Announce Joint Venture
16 August 2017
Oregon’s District Court: Collection Agencies’ Omissions Don’t Automatically Equal Malevolence
15 August 2017
ED Cancels Student Loan Servicing Solicitation; Announces “Next Generation” Plan
2 August 2017
Gatestone & Co, Inc. – Notice of Acquisition, effective June 30, 2017
5 July 2017
Are Significant Changes To Class Actions On The Horizon? (Part Two)
29 June 2017
3 Overlooked Traps for First Party/Early Out Servicers (podcast)
27 June 2017